Job summary
The Employee Relations within Human Resources team focuses on enhancing the employee experience and developing best in class people practices firm wide.
- You would be responsible for providing employee relations advice and investigating code of conduct related matters inclusive of harassment, discrimination, retaliation, workplace violence, inappropriate behavior and executive office complaints ensuring proper escalation, engagement and fairness is delivered across all stakeholder groups.
Job responsibilities
- Investigating code of conduct related matters. Responsible for reaching Human Resource disciplinary outcomes for assigned employee conduct investigations, including investigations led by Control Partners and Employee Relations;
- Ensure the enquiry and investigation reports meet the highest quality standards and adherence to case management timelines and system requirements;
- Support Employee relations leadership on implementing key country-wide projects around conduct, governance, policy and control;
- Partner with Employee relations leadership in analyzing and providing insights to senior leaders and Human Resource stakeholders on areas of focus and emerging trends, to enable proactive interventions within the organization;
- Proactively identify opportunities for process improvement and refinement of services;
- Demonstrate expected behaviors, as well as, identify and escalate issues in a timely manner; to all employees, stakeholders and control partners through effective collaboration and communication;
- Participate in various risk and control initiative, including assisting with regulatory responses on employee conduct matters;
Required qualifications, capabilities and skills
- Demonstrates success in building strong relationships and trusted advisor status across Legal, Compliance, Global Security, and with Human Resources colleagues;
- Knowledge of Employee Relation practices, procedures, and policies;
- Impeccable judgment and discretion;
- Excel operationally and have a laser focus on key stakeholder experience – employees, managers, partners;
- Actively challenges the status quo and acts as a catalyst for change by decisively adopting innovative ways of working, driving continuous improvement;
- Identifies and understands business trends to improve culture and mitigate risk;
- Time management and multi-tasking abilities;
- Disciplined and drives for results; actively applies feedback from key stakeholders;
- Strong consulting/problem resolution experience with demonstrated ability to influence all employee levels from front line to senior leaders;
- Demonstrates expected risk/controls behaviors by holding self and others accountable to operate within established standards and procedures;
Preferred qualifications, capabilities and skills
- Understanding of Employment Law
- Understating of process involving law enforcement and labor authorities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Experience investigating workplace code-of-conduct matters (harassment, discrimination, retaliation, workplace violence, executive complaints) and delivering disciplinary outcomes
- Ability to produce high-quality enquiry and investigation reports and meet case management timelines and system requirements
- Proven ability to build trusted relationships and act as a trusted advisor across Legal, Compliance, Global Security and HR
- Knowledge of employee relations practices, procedures, and policies
- Impeccable judgment, discretion, and demonstrated risk/controls behaviors
- Strong consulting/problem resolution skills with ability to influence employees at all levels including senior leaders
- Operational excellence, stakeholder focus, time management and multi-tasking, and drive for results
- Ability to analyze trends, provide insights to senior leaders, and identify process improvement opportunities
- Experience participating in risk and control initiatives and assisting with regulatory responses on employee conduct matters
- Understanding of Employment Law
- Understanding of processes involving law enforcement and labor authorities
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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