Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Email Developer
Reports To: Senior Global Automation Platform Manager
Location: Manila, Philippines
Do you like working in a large team with many fellow marketers to grow with? Do you enjoy the technical side of marketing? Do you like learning new processes and systems in a fast-paced environment? If so, then this role may be for you!
What this role is:
You will own the foundational email templates in Taxi for Email utilizing Liquid, HTML, and CSS which send through Eloqua automations, from SFDC CRM data integrations.
This role requires a partnership with stakeholders, to help build Genesys branded automated email campaigns with a focus on understanding of contact routing, quality assurance, and email automation execution. Our email team supports 100+ global marketers and their campaigns for email nurture, RSS automations, digital and physical events.
What this role isn’t:
This is not campaign strategy.
What you’ll bring to the table:
To be successful, you need to have a mind for technical details, and patience for thorough QA. It is important that this candidate have a strong eye for detail, and strong desire to solve technical rendering email errors.
Also note that as a member of a global team, tracking progress with peers, and documenting template updates for stakeholders will be vital for success in this role.
Some details about what you will do:
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Work collaboratively with the marketing team to develop and maintain branded HTML email templates for stakeholder use.
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Develop HTML/CSS, Liquid code for global email system updates, brand changes, or QA fixes for existing rendering errors.
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QA using personal devices and Litmus email tools
Minimum Requirements:
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Bachelor's Degree in Marketing, Graphic Design, Computer Science
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Past hands-on experience with developing HTML and CSS for email
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Strong written and verbal communication skills with an ability to concisely explain complex concepts
Preferred Qualifications
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3-7 years of Marketing Automation platform experience in an enterprise ESP such as Eloqua, Marketo, Pardot, Salesforce Marketing Cloud, or IBM Watson
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Familiarity with liquid code
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Familiarity with reporting and analytics tools such as Google Analytics, Tableau, etc.
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Experience working within the fast-paced environment of a global company
LI-AR6
LI-Hybrid
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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