Account Team Manager

Are you interested in Digital products with state-of-the-art AI solutions for Healthcare customers?

Would you like to work for a world-renowned global company?

Elsevier Health is seeking an "Manager, Account Manager" who would lead a team of account managers to drive strategic partnerships with hospitals and universities across Japan.

Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan
• Set clear performance objectives, KPIs, and individual development plans for team members
• Foster a customer-centric, collaborative team culture aligned with Elsevier's values
• Support recruitment, onboarding, and retention of top talent

Customer Relationship Management

• Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams
• Develop strategic account plans to drive retention, adoption, and growth
• Serve as an escalation point for complex customer issues and ensure timely resolution
• Ensure customers achieve measurable value from Elsevier's Clinical Solutions portfolio

Revenue Growth & Commercial Execution

• Drive new and renewal sales within assigned accounts
• Increase customer satisfaction
• Monitor pipeline health, forecast accuracy, and account performance metrics
• Support contract negotiations and commercial discussions

Market & Strategic Insight

• Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitive landscape
• Provide customer feedback and market intelligence to internal stakeholders including product and marketing teams
• Contribute to regional business planning and go-to-market initiatives

Cross-functional Collaboration

• Partner with Customer Success, Product, Marketing, Sales Operations, and Support teams to continuously improve the customer experience
• Participate in regional and global initiatives to optimize account management processes and best practices
• Ensure alignment between local customer needs and global strategic priorities

Requirements

• Bachelor's degree or above
• Minimum 3 years of B2B sales team management or minimum 5 years of B2B sales or account management experience. (preferably in healthcare, financial services, or other solution-based industries)
• Native-level Japanese
• Business-level English
• Ability to build and maintain executive-level relationships with senior stakeholders
• Commercial acumen — renewals, upselling, forecasting, pipeline management
• Strategic thinking — ability to develop and execute account plans
• Proven ability to coach, develop, and performance-manage a team

Preferred Qualifications

• Experience selling digital solutions, e-learning, or SaaS
• Background in solution-based or intangible product sales
• Strong leadership presence with a collaborative, team-first mindset
• Adaptability and comfort operating in a global, matrixed organization

Why Join Us

• Play a meaningful role in improving healthcare outcomes across Japan
• Lead a talented team with clear pathways toward senior leadership and business ownership
• Work within a truly global company with international exposure and collaboration opportunities

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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