【ELSEVIER_Health】 Solution Sales Account Manager

Are you interested in Digital products with state-of-the-art AI solutions for Healthcare customers?

Would you like to work for a world-renowned global company?

Elsevier Health is seeking an Solution Sales Manager to drive strategic partnerships with hospitals and universities across Japan.

In this role, you will contribute to improving healthcare outcomes by delivering trusted information and education solutions that support clinical decision-making.

You will also work in a highly global environment, collaborating with international teams, hosting overseas leadership visits, and participating in global Sales Conferences.

This role offers strong ownership, including the ability to develop and execute territory strategies, and provides a clear pathway toward future leadership and business ownership opportunities.
Requirements

• Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan.
• Establish clear performance objectives, KPIs, and professional development plans for team members.
• Foster a customer-centric and collaborative culture aligned with Elsevier values.
• Support talent recruitment, onboarding, and retention initiatives.
• Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams.

• Develop strategic account plans to drive retention, adoption, and growth opportunities.
• Act as an escalation point for complex customer issues and ensure timely resolution.
• Ensure customers achieve measurable value from Elsevier Clinical Solutions products and services.
• Drive renewals, upselling, and cross-selling opportunities within existing accounts.

• Partner with sales teams to identify and close expansion opportunities.
• Monitor pipeline health, forecast accuracy, and account performance metrics.
• Support contract negotiations and commercial discussions.

• Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitor activities.
• Provide customer feedback and market intelligence to internal stakeholders, including product and marketing teams.
• Contribute to regional business planning and go-to-market initiatives.

• Collaborate with Customer Success, Product, Marketing, Sales Operations, and Support teams to improve customer experience.
• Participate in regional and global initiatives to optimize account management processes and best practices.
• Ensure alignment between local customer needs and global strategic priorities.

Requirements

• Bachelor’s degree or above
• Minimum 5 years of B2B sales experience
  (preferably in IT, financial services, or other intangible solutions)
• Business English proficiency
  (global materials and systems are in English)

Preferred skills

• Experience in the healthcare industry
• Experience selling e-learning or digital solutions
• Experience in solution-based / intangible sales
• Strong teamwork mindset and adaptability

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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