Job Summary
The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
This role does not have a remote or hybrid work schedule. This is a full-time 100% onsite position. Schedule is Tues - Fri 9am - 5:30pm and Sat 8am - 4:30pm.
Essential Functions
- Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
- Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
- Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
- Provides triage support for common issues related to platforms, applications, and back-office processes.
- Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
- Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
- Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
- Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Associate Degree or some college coursework in a related field preferred
- 1-2 years of customer service experience required, preferably in a call center or help desk environment required
- Familiarity with CRM software and customer service tools preferred
Knowledge, Skills and Abilities
- Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and quality.
- Demonstrated ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Skills Required
- High school diploma or GED
- 1-2 years of customer service experience
- 1-2 years of experience in a call center or help desk environment
- Associate degree or some college coursework in a related field
- Familiarity with CRM software and customer service tools
- Strong verbal and written communication skills
- Proficiency using computer systems, Microsoft Office Suite, and CRM platforms
- Problem-solving and critical-thinking abilities
- Ability to manage multiple tasks and prioritize effectively
- Attention to detail and focus on accuracy and quality
- Ability to work independently and as part of a team
- Strong interpersonal skills and ability to build rapport
Community Health Systems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Community Health Systems and has not been reviewed or approved by Community Health Systems.
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Healthcare Strength — Benefits are described as comprehensive, with medical, dental, vision, prescription coverage, mental health resources, wellbeing programs, and chronic-condition support. Feedback suggests insurance coverage is a frequent bright spot even when base-pay sentiment is more muted.
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Retirement Support — Offerings include a 401(k) and, in some cases, pension or profit sharing along with other financial-security benefits. Feedback suggests these options contribute to a perception of solid long-term support.
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Leave & Time Off Breadth — Paid time off, holidays, and volunteer time are included, alongside programs like tuition reimbursement. Feedback suggests the range of leave provisions is a meaningful part of the package.
Community Health Systems Insights
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
