eLearning Instructional Designer (Product Training)

So, what’s the role all about?

You will play a key role as a member of the training development team, part of NICE Global Education Services, responsible for designing and developing engaging eLearning content focused on product training. You will collaborate with subject matter experts (SMEs) globally to create high-quality, effective online courses that empower learners to acquire in-depth product knowledge and practical skills. The ideal candidate will have strong experience in instructional design, eLearning development tools, and a passion for crafting learning experiences that meet the diverse roles needs of our learners.

How will you make an impact?  

• Design customer-facing eLearning courses and programs on our NICE CXone Mpower platform, that are interactive, engaging, and role base to enhance the learning experience and drive product skills.
• Create eLearning content from scratch and update existing content for new product releases based on product training requirements.
• Manage training development projects end-to-end, including structuring course content, creating storyboards, scripting voiceover, and producing the content.
• Work closely with product experts and SMEs to gather knowledge on product features and use cases, and then translate this information into accessible, learner-friendly content.
• Manage review and feedback processes with SMEs to ensure suitability, accuracy, relevance, quality, and clarity of content.
• Become proficient in NICE CXone Mpower platform to drive course design and development based on product knowhow.
• Provide support and instructional design guidance to content creators across the organization, helping them produce high-quality educational materials.
• Support business requirement to curate, compile and create learning program for internal and external learners.
• Upload and maintain eLearning videos, courses and programs on the Learning Management System (LMS).
• Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained.
• Collaborate with global teams and stakeholders to achieve business objectives and ensure alignment across projects.
• Stay up-to-date with industry trends, new technologies, and best practices in instructional design and eLearning development to drive continuous improvement in effectiveness and efficiency of eLearning development.

Have you got what it takes?

• At least 3 years of experience in instructional design, specializing in eLearning development for product training within the software industry.
• Strong proficiency in instructional design methodologies and tools such as Articulate Storyline, Camtasia or similar
• Proven experience with designing and developing eLearning courses and video tutorials.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with experts and cross-functional teams globally and manage multiple projects simultaneously.
• Demonstrated ability to independently learn and attain proficiency in new software developments and evolving training methodologies and tools.
• Excellent task and time management skills and ability to work with urgency and with minimal supervision.
• Fluent English proficiency (mother-tongue level) – Exceptional verbal and written communication skills in English are required.
• Ability to work in US business hours – Must be available to work during US time zones to align with team and business needs.
• Self-motivated professional and team player.
• A positive "Can-Do" attitude with a passion for training and learning.

You will have an advantage if you also have:

• A Bachelor’s or Master’s degree in Instructional Design and Technology.
• Experience in customer success / support / implementation in a software company.
• Experience in the SaaS industry.
• Experience with the contact center environment and technology.
• Experience with Cornerstone OnDemand Learning Management Systems (LMS).

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6836
Reporting into: Manager, Education
Role Type: Individual Contributor