Description
Job Title
EHR Support Desk Coordinator
FLSA Status
Exempt
Location
Corporate Office
Department
IT
Remote | Hybrid | In Office
In Office
Job Summary: The Electronic Health Record (EHR) Supoprt Desk Coordinator will provide support to the EHR athena support team and the staff and providers of StrideCare. Duties will include service desk ticket management, account management for multiple applications, preparation of support documentation, application trouble shooting, testing and upgrades.
Supervisory Responsibilities: N/A
Essential Duties / Responsibilities:
- Ticket Management (60%)
- Application Support (20%)
- Account Management (10%)
- Preparing Support Documentation (5%)
- Other Duties as Assigned (5%)
- Assist in covering “help desk” tickets related to the use of EHR
- Ability to analyze, diagnose, suggest, and implement process changes
- Support business projects such as regulatory compliance, provider productivity, patient experience, etc.
- Support new implementations of EHR
- Assist in testing of upgrades as necessary
- Identify problems and assist in resolving issues with software
- Perform some software development tasks in EHR, Practice Management, and ancillary applications
- Assist with contacting software vendors as necessary for high-level troubleshooting and known issue resolution
Required Skills / Abilities:
- Strong organizational and multitasking abilities.
- Knowledge of electronic health records principles; implementation or upgrade support a plus
- Familiar with clinical data and financial reporting a plus
Skills
- Ability to communicate effectively in writing, email and verbally to all levels of organization
- Strong interpersonal skills to work effectively with all members of the organization
- Ability to recognize issues (whether existing or potential) and proactively communicate to co-workers and supervisors
- Ability to identify and solve problems and make decisions under pressure and time constraints
- Ability to coordinate with branches of the internal and external teams
- Organization
- Detail-oriented
- Ability to multitask?
- Ability to prioritize multiple projects
- Ability to work independently and as a member of a team
- Ability to assess and evaluate current and future workloads
Education and Experience:
- Knowledge and understanding of current trends and developments in health information technology as defined by healthcare reform, HITECH Act, MACRA, and HIPAA security rules
- At least 2 years’ experience in a health care setting
- Prior experience athenaOne is highly preferred
- Experience with Practice Management systems highly preferred
Physical Requirements:
- Ability to sit for extended periods while working at a computer.
- Ability to lift and carry up to 25 pounds occasionally.
- Ability to move around the office to access files, office machinery, and other equipment.
*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.
Skills Required
- Strong organizational and multitasking abilities
- Knowledge of electronic health records principles
- Implementation or upgrade support experience with EHR
- Familiarity with clinical data and financial reporting
- Ability to communicate effectively in writing, email, and verbally
- At least 2 years' experience in a health care setting
- Prior experience with athenaOne
- Experience with Practice Management systems
- Knowledge of HITECH Act, MACRA, HIPAA security rules and health IT trends
What We Do
StrideCare is a multi-specialty physician group focused on comprehensive lower-extremity care, including vascular, vein, wound care, and podiatry services.
