Classification: Contract
Contract Length: 6 months
Location: WFH (USA)
CereCore is seeking an EHR Analyst (eClinicalWorks) to join our team.
Responsibilities:
- Serve as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR - eClinicalWorks).
- Assist providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of ambulatory EHR (eClinicalWorks) technologies.
- Ensure providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.
- Maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers.
- Responsible for understanding the dynamic landscape of Health IT, various digital access and common.
- Leads and independently conducts ambulatory EHR implementations for providers and practices (new and acquisitions).
- Provides Training and Second level support for dictation and voice recognition technologies.
- Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
- Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per standards and guidelines.
- Supports and assists with testing of ambulatory EHR functionality; assists in of test plans, troubleshooting, and clinical integration points.
- Works with integrated support teams to address software functionality, content, and defect resolution updates.
- Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
- Rounds in physician practices to ensure ambulatory EHR (eClinicalWorks) support needs and issues are proactively identified and addressed.
- Provides direct support of ambulatory EHR (eClinicalWorks) solutions to physician practices.
- Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
- Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
- Serves as a subject-matter expert for ambulatory EHR (eClinicalWorks) solutions and support to the Service Desk Community.
- Enhances provider utilization of technologies, by offering at the elbow support, one-on-one training, and support.
- Develops, maintains and customizes ambulatory EHR (eClinicalWorks) system training materials to reflect market or practice or specialty-specific needs.
- Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
- The role requires working closely with providers and practice personnel but also involves working with an ecosystem of healthcare professionals.
Position Requirements:
- 5+ years of related experience
- Bachelor’s Degree or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
- Previous eClinicalWorks (eCW) is required.
- Front end work focused.
- Direct end user support and implementation skills.
- Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology.
- Proficiency in clinical applications, ambulatory EHR preferred.
- eClinicalWorks (eCW) Certified Trainer plus.
- Mature understanding of clinical application support processes and ambulatory EHR workflows preferred
- Extensive experience supporting providers.
- Broad expertise with clinical information systems.
- Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use).
- Ability to advocate technology as means to improve the patient experience.
- Believes clinicians are for people better when armed with the right technology.
- Sees that technology applied to healthcare is meaningful.
Skills Required
- 5+ years of related experience
- Bachelor's Degree or advanced course studies or equivalent healthcare experience
- Previous eClinicalWorks (eCW) experience
- Front-end work focused with EHR systems
- Direct end user support and implementation skills
- Mature understanding of system access and information protection standards (e.g., HIPAA)
- Proficiency in clinical applications and ambulatory EHR
- eClinicalWorks (eCW) Certified Trainer
- Understanding of clinical application support processes and ambulatory EHR workflows
- Extensive experience supporting providers
- Broad expertise with clinical information systems
- Knowledge of regulatory guidelines and government programs (HIPAA, Meaningful Use)
- Ability to advocate technology to improve patient experience
What We Do
CereCore provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top performing hospitals. We have served as leaders in finance, operations, technology, data security and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly owned subsidiary of HCA, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 300 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. IT Services linked with an operator heart.
