The Role
Oversees and delivers employee and supervisor training, analyzes training needs, supports annual and departmental training plans, monitors new-hire progress, conducts training audits, prepares reports, maintains training policies and equipment, coaches employees on operational standards, and supports corporate programs and special projects.
Summary Generated by Built In
Purpose: Under the
general guidance of the L&D Manager or his delegate, and
within the limits of company policies, procedures, oversees,
directs and provides training
for all employees and supervisors in the company.
Duties and
responsibilities:
- Analyzes training needs and
prioritizes such needs for Training Manager to review.
- Assists in the development of the
annual training plan and provides advice to departmental
trainers in their preparation of departmental training
plans.
- Conducts routine
training eg: Grooming and Appearance, Guest Service, and related
technical training.
- Observes standards in operations.
Coaches and guide employees in the areas for improvement
based on observation.
- Collects
and submits Training Plans (SOP). Conducts training
according to schedule.
- Monitors
and evaluates training progress of all new hires.
- Assists in the preparation of
monthly training reports.
- Assists in the monthly and annual
training audits.
- Assist other departments to
organize their training, by providing when possible,
training room space, training equipment and providing
training advice.
- Assists the Training Manager in
maintaining the Policies and Procedures of the Company.
- Reviews training policies and
procedures and recommends improvements to the training
manager.
- Assists in the
development and implementation of corporate programmes.
- Establishes and maintains
effective staff relations.
- Ensures the cleanliness and
efficiency of all training equipment and rooms and makes
recommendation for improvement / change as necessary, prepared
for all training.
- Maintains all administration as
directed by the L&D Manager
- Performs related duties and
special projects as assigned.
Requirements
Skillset Required: -
- Excellent communication
skills
- A degree or
diploma in Hospitality or Tourism management is
a must.
- Eye for
Detail.
- Interface with other
departments (teamwork )
- Positive
attitude
- Good
operational, administrative, and interpersonal skills
are a must, and banqueting experience will
be an added advantage.
Benefits
Skills Required
- Excellent communication skills
- Degree or diploma in Hospitality or Tourism Management
- Strong attention to detail
- Ability to collaborate effectively with other departments
- Positive attitude
- Good operational, administrative, and interpersonal skills
- Banqueting experience
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The Company
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
