Job Description:
Education and Training Coordinator
Royal Canin- A division of Mars Petcare
920 Arctic Drive
Lebanon, Tennessee 37090
What are we looking for?
- Background in manufacturing environment is preferrable
- Experience as an adult trainer
- Strong organizational and multi-tasking skills
- Outstanding written, verbal, and interpersonal communication skills
- Strong interpersonal skills with ability to inspire and work together with associates within all levels of the organization
- Ability to work with confidentiality
- Strong computer skills with experience in Word, PowerPoint, and Excel
- Preferred:
- Experience completing full training cycles (assess needs, plan, develop, monitor, and adjust)
- Experience with instructional design theory and implementation
- Fluency in English and Spanish
What will be your key responsibilities?
- Deliver and facilitate all onboarding activities for new hires (Bilingual in English and Spanish is preferrable).
- Manage onboarding new hire training content, ensuring all information is updated and current.
- Help develop the overall education and training program and strategies for the site
- Ensure the onboarding training plans and evaluations are being completed through designated audits and verification follow ups with operational associates.
- Facilitate the role profiling methodology to build clear inventories of responsibilities and required skills; identify gaps to build training course and curriculum.
- Work closely with the Education and Training Lead to use loss data to build the factory skills matrix; ensuring this is kept up to date with the outputs of Associate validation.
- Help develop a standardized and robust training for all operational associates; building the appropriate training standards and validation procedures to eliminate factory losses.
- Ensure appropriate knowledge management methodologies are applied to maintain, share and update recorded knowledge within the site’s Learning Management System (Poka)
- Facilitate the training design and development methodology with support from the Subject Matter Experts (i.e. Operations, Safety, QF&S, etc.) in a way to drive standardization and simplification across the sites.
- Training & Coaching on all E&T processes, systems, and tools.
- Provide leadership, objectives, feedback, and performance coaching to all associates involved in site education and training programs; especially on the job trainers and expert trainers.
- Administer site training processes, including managing the site training calendar, planning and scheduling training activities, administering training courses, maintaining training records, and monitoring training completion.
- Provide administrative support as required
- Manage training iPads and other technical equipment for training purposes
- Develop engagement opportunities to increase associate engagement and participation
- Other admin tasks and other duties as assigned
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Find out more about what Mars can offer you by visiting our Global Careers site.
Skills Required
- Experience as an adult trainer
- Strong organizational and multi-tasking skills
- Outstanding written, verbal, and interpersonal communication skills
- Ability to work with confidentiality
- Strong computer skills with experience in Word, PowerPoint, and Excel
- Background in manufacturing environment
- Experience completing full training cycles (assess, plan, develop, monitor, adjust)
- Experience with instructional design theory and implementation
- Fluency in English and Spanish
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
