Education Support Specialist (53317)

MIRACORP Inc. is a veteran, woman-owned firm specializing in federal government contract services. One competitive advantage is that services provided to customers are provided with unmatched excellence. MIRACORP engages employees as the cornerstone of its success creating constant growth!

Note: This position is temporary.

Responsibilities may include:

• Course/Conference/Meeting and Event Support: Coordinate with and support department chairs,
• course managers, customer liaison officers, faculty, students, facility staff and administrative staff to 
• Provide administrative functions listed below in support of training events and conferences.
• Collects and maintains student demographic data. Prepares and updates rosters, statistical reports, 
• and graphic presentations for faculty upon request. 
• Facilitates pre-course communication with students via e-mail and Microsoft Teams. Retrieves 
• administrative information from Cornerstone (1) on Demand (CSOD), Microsoft Teams (DAU 
• student information delivery systems) and/or DAU’s SharePoint repository for dissemination. 
• Prepares learning spaces by arranging computer/audio/visual requirements, supplies and materials. 
• Coordinates physical space layout to ensure a professional atmosphere. Ensures cleanliness and neatness of classrooms. 
• Communicates with faculty and staff to ensure learning materials are properly prepared, available, and distributed to each participant for in-person events, or according to the schedule/agenda provided. Ensures commercial learning products are available for each participant for in-person events and DAU publications are properly stored when not in use. 
• Supports faculty and students by providing ad hoc technical assistance and instruction with local audio visual and computer equipment, log-on procedures for IT systems, protocol, local rules, and facilities maintenance. 
• Conducts end of course administration close out to include preparing MA certificates, final rosters, 
• and learning space clean up. 
• Supports DAU in coordinating required facilities maintenance issues related to MAT classrooms and 
• common areas, such as trouble calls for broken audiovisual equipment, IT issues, HVAC, 
• cleanliness, and other facilities. 
• Provides support and assistance to Mission Assistance (MA) efforts that are planned, coordinated, 
• and/or executed by DAU faculty in the local area. Coordinates Customer Liaison Officer (CLO) 
• activities that support DAU engagement with the acquisition organizations at Naval Station Norfolk. 
• Ensure effective support of these activities and make necessary prearrangements to support these engagements. 
• Coordinate logistics and support to/for guest speakers/visitors as they support either DAU classroom instruction, MA efforts, or other CLO activities. 
• Coordinate with Regional Education Support Specialists for required paperwork, rosters, and other administrative documents required during DAU engagements (classes and MA). 
• Assist regional team and local team in identifying and providing reasonable accommodations for students with special needs as required. 
• Provide virtual support to WEBINARS and other virtual events such as TED Talks.

Qualifications (please add key qualifications specific to the job posting):

• Must be a U.S. Citizen
• Bachelor’s Degree or equivalent experience.
• Must be willing to participate in federal background investigation and drug test
• 3+ years’ experience training in person and online training 
• 3+ years using Microsoft 365 
• Transparent communicator with superior written and oral communication skills
• Pragmatic team player who is not confined by a job description and is willing step in to assist where needed no task is too big or too small for you
• Excellent problem-solving skills
• Strong active listening skills
• Superior organization skills
• Outstanding attention to detail

Why Consider This Opportunity

• Great benefits package that starts on the first day of employment:
  • Personal Time Off, Vacation, Sick Leave
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account Options
  • Short Term Disability, and Long-Term Disability
  • Life Insurance, Accidental Death & Dismemberment
  • Employee Assistance Program
  • Commuter Benefits
  • 401 (k) with 5% employer match; 100% immediate vesting

Equal Opportunity Employer/Veterans/Disabled