ACCOUNTABILITIES
Student Recruitment Operations
- To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
- To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
- To provide analysis of leads follow-up reports and suggest areas for improvement.
- Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business
Leads Management
- Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.
Market Engagement & Project Management
- To understand the local education landscape and explore new developments.
- Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
- Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
- To plan and leverage community engagement to build awareness and brand name.
JOB REQUIREMENTS
Academic Education and Work Experience
- Bachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service
- Experienced in Customer Service and Sales conversion processes
- Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns.
- Good understanding of the higher education industry in Singapore
- Results-oriented, driven, self-motivated and analytical
- Strong communication skills, including active listening, understanding and clear articulation
- Able to work on weekends when required
- Confident speaker with excellent presentation skills
Personal Attributes
- Well-developed diplomacy skills and ability to handle expansive and diverse customers
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
SYSTEMS/PROCESS
1. Budget Process
2. Finance System (FIN 2.0)
3. Student Management System (SIMConnect)
4. Student Application System (OAM)
5. Procurement Process
6. Sales Management System (Salesforce CRM)
7. Weekly and Monthly Reporting Process
We regret that only shortlisted candidates will be notified.
Skills Required
- Bachelor's degree
- 0-5 years of relevant work experience
- Experience in customer service and sales conversion processes
- Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns
- Good understanding of the higher education industry in Singapore
- Strong communication skills, including active listening and clear articulation
- Availability to work on weekends when required
- Confident speaker with excellent presentation skills
- Diplomacy skills and ability to handle diverse customers
- Pleasant, patient personality with an excellent service mindset
- Good interpersonal skills, initiative, and drive
What We Do
The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognised for empowering individuals and enterprises to thrive across life stages through learning. Seeded by the Singapore Economic Development Board in 1964, SIM has been leading in the development of work and industry skills for Singapore’s growth. Through harnessing new knowledge, skills and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life. SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM Global Education focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises
