Education Architect

Job Title: ESP Education Architect

About Blue Yonder: Blue Yonder is a leading provider of digital supply chain solutions, leveraging artificial intelligence and machine learning to empower businesses to predict and meet consumer demand efficiently. Our innovative cloud-based platform enhances inventory, labor, and logistics operations, improving efficiency, sustainability, and profitability. Committed to innovation and customer success, Blue Yonder transforms supply chain challenges into competitive advantages.

Responsibilities

• Prepare and deliver training courses to customers, partners, and internal associates both on-site and remotely.

• Present complex ideas and processes in a way that makes it easy for the user to understand and foster a relationship as a trusted advisor.

• Identify and drive training opportunities, working with our customers and internal teams to advise on best training approach for customers.

• Seek out opportunities to learn new products and keep up to date with new functionality updates.

• Share knowledge and best practices with peers and wider team.

• Build strong relationships with internal stakeholders.

• Work with relevant Blue Yonder teams to ensure seamless and on-time training delivery.

• Oversees and manages certain aspects of training projects.

• Provide Industry and Solution expertise in the design and delivery strategies for custom-built training.

• Use appropriate presentation styles and classroom technologies to effectively educate an audience.

• Train team members on new / innovative ways of delivery, planning, and working.

• Manage Customer Training and Evaluation surveys and customer feedback.

• Work with the Global Enablement team to support content and virtual environment development.

• Lead learning opportunities within your respective solutions as well as new solutions.

• Flexible availability to best support customer and business needs as appropriate.

• Have an understanding of Adult Learning Theories and employ techniques that provide a positive learning experience.

• Identify and drive training delivery improvements.

• Proactively manage relationships between customers and Blue Yonder.

• Complete required administrative processes in a timely manner.

• Identify training opportunities and promote offerings via SIG (Special Interest Groups) and social media platforms.

• Keep expenses within travel guidelines and cost-effective for the customer.

• Responsible to achieve individual and department KPIs.

• Drive conversations on internal and product announcements with respective product manager.

• Be involved in creating training content and environment.

• Complete the Blue Yonder instructor certification program.

Preferred Qualifications / Skills

• Associate’s Degree or equivalent, Bachelor’s Degree preferred.

• 3-5 years Training delivery experience or industry related experience.

• Basic knowledge of training content development and classroom delivery / management tools.

• Excellent verbal and written communication skills.

• Strong time management and organisational skills.

• Ability to work independently and collaborate virtually within a global team.

• Continuous self-improvement

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.