This position is the primary point of contact with all clients assigned to the Consilio Managed Services Team and ensures consistently superior client service standards at all times. This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. In addition to operating as a liaison between internal teams to manage client requests, the Senior Project Manager also mentors and trains others within the Managed Services Team.
Responsibilities- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with client on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool, and production management
- Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively
- Serve as liaison between company, clients, and 3rd party vendors to create and deliver the right solutions
- Receive and respond to client inquiries, gather information necessary for troubleshooting client questions, act as link between client and internal teams, including Data Processing and Data Hosting
- Anticipate client needs and proactively provide assistance to clients to ensure client expectations are being met
- Develop strong, long-term client relationships to drive repeat business and obtain client references
- Identify opportunities for add-on services for clients
- Develop and maintain expertise in evolving technologies internally and industry-wide
- Contribute to team or department-wide initiatives beyond project-specific work to improve the department or better Consilio’s services to clients
- Engage with Sales on client billing or relationship issues
- Act as an account management resource, focused on the overall client relationship
- Mentor and cross-train team members on industry best practices and company processes
- Perform in a lead capacity for larger or more complex projects, delegating to and teaching others within department as appropriate
- 8+ years of experience in the legal field in e-discovery, litigation support, paralegal, attorney or review project management required
- Prior experience in an e-discovery project management role
- Excellent verbal and written communication skills
- Able to maintain a professional demeanor at all times despite adverse circumstances
- Able to organize and prioritize tasks in a fast-paced, high growth atmosphere without sacrificing quality of client service
- Strong critical thinking skills; ability to efficiently gather and process information for problem solving and troubleshooting client requests
- Consistently demonstrates a consultative approach to working with clients
- Demonstrated ability to grow existing clients and win repeat business
- Contribute to and foster a team environment with other internal departments to meet and exceed client expectations
- Strong technological skills related to Consilio’s e-discovery platforms
- Bachelor’s degree required, JD a plus
- Platform specific certifications a plus
Shifts Requirements:
- 7 PM to 4 AM IST
Work Mode:
- Hybrid Working Mode - 3 days' work from office every week.
Location:
- Gurgaon/ Hyderabad/ Bangalore/ Pune
Consilio’s True North Values
- Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
- Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
- Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
- Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Skills Required
- 8+ years of experience in legal e-discovery, litigation support, paralegal work, attorney work, or review project management
- Prior experience in an e-discovery project management role
- Excellent verbal and written communication skills
- Ability to maintain a professional demeanor in adverse circumstances
- Ability to organize and prioritize tasks in a fast-paced environment without sacrificing client service quality
- Strong critical thinking and problem-solving skills, including troubleshooting client requests
- Consultative approach to working with clients
- Ability to grow existing clients and win repeat business
- Ability to foster collaboration across internal departments
- Strong technological skills related to e-discovery platforms
- Bachelor's degree
- Juris Doctor degree
- Platform-specific certifications
Consilio LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Consilio LLC and has not been reviewed or approved by Consilio LLC.
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Retirement Support — Company and plan materials describe a 401(k) with employer match and auto-enrollment, signaling structured retirement support for eligible employees.
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Parental & Family Support — A parental-leave entry cites 8 weeks at 100% pay plus 10 days of bonding leave for either parent, alongside broader PTO offerings.
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Flexible Benefits — Careers content highlights flexible work arrangements and remote options, paired with a conventional health and welfare package and access to development programs.
Consilio LLC Insights
What We Do
Consilio is a global leader in eDiscovery, document review, risk management, and legal consulting services. The company supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise. Consilio has extensive experience in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, contracts management, legal analytics, paper discovery and digital printing, as well as legal recruiting and placement. Consilio and its global family of companies, Advanced Discovery, Altep, Millnet Document Services and Legal Placements Inc., employ leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. ISO 27001:2013 certified, the company operates offices, document review facilities and data centers across Europe, Asia, and North America. Security Notice: Prospective applicants and employees should note that Consilio's website can be securely accessed through the link below. Consilio NEVER charges candidates or employees for training or certifications. Such offers are scamming attempts, should be disregarded and / or reported to authorities in your local jurisdiction.
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