eCommerce User Experience (UX) Designer

Job Summary

The eCommerce UX Designer will work directly alongside the eCommerce Product Owner playing a pivotal role in crafting exceptional user experiences for our online retail platform. Collaborating closely with cross-functional teams, you will utilize your expertise in user-centered design principles to enhance usability, accessibility, and overall customer experience. From wireframing to prototyping, your creativity and analytical skills will drive the optimization of our ecommerce website, ensuring seamless navigation and conversion pathways for our users. UX Designers are also responsible for conducting research to uncover insights that drive improvements while leveraging a variety of qualitative and quantitative research methods, you will delve into the needs, behaviors, and preferences of our customers to inform strategic decision-making and optimize the end-to-end shopping journey.

Job Description

Key Responsibilities:

• Collaborate with product managers, developers, and other stakeholders to understand business objectives and user needs.
• Translate business requirements and user needs into intuitive and engaging user interfaces for the ecommerce website.
• Conduct user research, benchmarking and analysis to gather insights and validate design decisions.
• Create wireframes, prototypes, and mockups to visualize and communicate design concepts effectively.
• Conduct usability tests, interviews, surveys, and heuristic evaluations to gather actionable insights and feedback from our customer base.
• Iterate designs based on feedback, data-driven insights, and emerging trends in ecommerce UX/UI design.
• Ensure consistency in design elements, interactions, and user flows across different pages and devices.
• Advocate for user-centric design principles and best practices within the organization.
• Stay updated on industry trends, emerging technologies, and competitor experiences to identify opportunities for innovation and improvement.
• Collaborate with developers to ensure the feasibility and implementation of design solutions within technical constraints.
• Participate in design reviews, brainstorming sessions, and cross-functional workshops to foster collaboration and ideation.
• Utilize tools and methodologies such as journey mapping, personas, and empathy mapping to deepen understanding of the customer experience.
• Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, conversion rates, and engagement metrics to track the impact of UX improvements.
• Plan, execute, and analyze A/B tests to validate design hypotheses and improve user engagement and conversion rates.
• Design user-centered digital experiences that adhere to accessibility standards such as WCAG 2.1, ensuring our products are usable by people with diverse abilities.

Qualifications:

• Bachelor's degree in Design or related field.
• 3-5 years’ experience as a UX/UI designer
• Experience with design tools such as Sketch, Adobe XD, Figma, or similar software.
• Strong understanding of user-centered design principles, information architecture, and interaction design.
• Experience conducting user research, usability testing, and applying insights to inform design decisions.
• Solid portfolio displaying examples of ecommerce website designs, wireframes, prototypes, and user flows.
• Excellent communication skills with the ability to articulate design concepts and rationale to stakeholders.
• Ability to work collaboratively in a fast-paced environment, prioritize tasks, and meet deadlines.
• Familiarity with frontend development technologies (HTML, CSS, JavaScript) is a plus.
• Knowledge of accessibility standards and best practices in ecommerce design is preferred.

Job Compensation

$82,500+/year (Based on Expereience) + Perfromance Incentive Compensation

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].