ABOUT SPECIALIZED
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.
JOB SUMMARY
The Ecommerce Support Specialist supports digital excellence across platforms that riders interact with and use to purchase from our company (Ebay, Shopify, etc). A strong aptitude with various programs and the ability to learn them will be the way to win. This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.
WHAT YOU NEED TO WIN
- Passion for cycling and in-depth knowledge of bicycles and related products.
- Experience in ecommerce, online retail, or related field.
- Basic knowledge of Photoshop for image editing and optimization.
- Proficiency in using Excel sheets for data analysis and reporting.
- Familiarity with camera operation for product photography and content creation.
- Computer multitasking skills to efficiently manage various tasks concurrently.
- Creative and organized mindset for content creation and marketing initiatives.
- Strong team player who can collaborate effectively with colleagues and departments.
- Demonstrate strong technical knowledge of bicycles and products to confidently support riders, answer technical questions, and enhance the customer experience.
TELL ME MORE
- Competitive health care (Medical PPO or HDHP)*
- Dental*
- Vision*
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package*
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Uniform Allowance
- Employee Assistance Program
- Commuter Benefits *if applicable in state
- Compensation: $17-$20 per hour
*For eligible employees
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.
Skills Required
- Passion for cycling and in-depth knowledge of bicycles and related products
- Experience in ecommerce, online retail, or a related field
- Basic knowledge of Adobe Photoshop for image editing and optimization
- Proficiency using Excel spreadsheets for data analysis and reporting
- Familiarity with camera operation for product photography and content creation
- Computer multitasking skills to manage multiple tasks concurrently
- Creative and organized mindset for content creation and marketing initiatives
- Ability to collaborate effectively with colleagues and departments
Specialized Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Specialized and has not been reviewed or approved by Specialized.
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Retirement Support — A 401(k) with Fidelity offers up to $5,000 in annual employer matching with immediate vesting, and the company covers plan administrative fees for active employees. This provides strong retirement support within the total package.
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Parental & Family Support — Published materials describe 6–8 weeks at 100% pay for birthing recovery and 8 weeks of fully paid parental bonding, alongside fertility benefits and adoption assistance. Some materials indicate certain roles or locations may offer even longer fully paid leave.
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Wellbeing & Lifestyle Benefits — Cycling‑centric perks include substantial gear discounts, race entry fee support, on‑site fitness options, healthy on‑site meals, an employee bike service center, and a dog‑friendly HQ. These benefits can meaningfully enhance day‑to‑day experience for those who value the cycling culture.
Specialized Insights
What We Do
Founded on the principle of performance and fueled by innovation, our focus on the rider and their needs is our constant. From seasoned pros and weekend warriors, to kids and commuters—if you ride, we’re for you. The passion we have for sharing our love of bikes with the world can be seen in those who choose to work here. Headquartered in Morgan Hill, CA, the passionate and creative teammates at Specialized have designed and manufactured the world's most innovative bikes and gear since 1974. Are you ready to join our team and help pedal the planet forward?
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