INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
What you'll be doing
As the Ecommerce Specialist for SkinCeuticals in the Middle East, you will take full ownership of the D2C business. You will work in a highly collaborative role, partnering closely with brand, media, and zone teams.
Your key responsibilities will be to:
Develop and execute the D2C strategy, managing the P&L to ensure profitable growth and setting ambitious goals for the Middle East market.
Create and lead a dynamic e-business animation plan, driving traffic through search, paid media, and CRM to fuel sales and expand our customer base.
Ensure a premium, seamless online shopping experience by implementing unique content, services, and functionalities that reflect SkinCeuticals' medical-aesthetic positioning.
Analyze D2C data and consumer insights to make data-driven decisions, identifying opportunities to increase customer lifetime value.
We Are Looking For:
We are seeking a strategic and data-driven individual with strong D2C e-commerce experience, ideally in the beauty sector. You are a natural collaborator with a clear vision for creating exceptional online consumer experiences. You have:
A relevant degree and proven experience in building and executing e-commerce or D2C strategies.
Fluency in English: Arabic is a must
e-Commerce Management: Proven ability to manage an e-commerce P&L and drive business performance.
Data Driven Business & P&L Steering: Strong analytical skills to monitor KPIs, derive insights, and steer business decisions.
Audience Strategy & 1st Party Data Management: Expertise in CRM and using first-party data to acquire and retain customers.
Digital technology expertise and trend knowledge
Media planning & KPI’s
CRM strategy and execution
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Skills Required
- Relevant degree and proven experience building and executing e-commerce or D2C strategies.
- Fluency in English and Arabic.
- Proven ability to manage an e-commerce P&L and drive business performance.
- Strong analytical skills to monitor KPIs, derive insights, and steer business decisions.
- Expertise in CRM and first-party data management for acquisition and retention.
- Digital technology expertise and knowledge of digital commerce trends.
- Media planning experience and ability to set and monitor media KPIs.
- CRM strategy development and execution.
What We Do
Chalhoub Group is a Middle Eastern luxury-goods retail group established in 1955 and headquartered in Dubai, United Arab Emirates. It operates a large network of stores for international fashion and beauty brands, including Versace, Jimmy Choo, and Sephora. The group serves regional luxury markets across multiple countries in the Middle East and brings together more than 16,000 professionals across its operations.
