eCommerce Ratings & Reviews Analyst

eCommerce Ratings & Reviews Analyst

We put the same vision into optimizing the online user experience as we do in creating game-changing products. This is where our E-Business professionals come into their own. They are industry experts on emerging technology. They manage the development, implementation and coordination of cutting-edge internet marketing strategies while driving merchandising product placement, pathing, promotion and content to optimize conversion and consideration. The team also leads on campaign management, product launch, online merchandising and end-to-end conversion.

Join us to do the best work of your career and make a profound social impact as an eCommerce Ratings & Reviews Analyst on our E-Business Team in Tokyo, Japan.

What you’ll achieve
As an eCommerce Ratings & Reviews Analyst, you will be responsible for analyzing and responding to customer-generated content across our digital platforms to uncover insights that drive product improvements, enhance customer satisfaction, and optimize the online shopping experience. You will collaborate cross-functionally with Product, Marketing, Customer Experience, and eCommerce teams to ensure timeliness and accuracy of our responses and that our ratings and reviews strategy aligns with business goals and brand standards.
You will:

• Monitor, analyze, and respond to user-generated content across our eCommerce platform.
• Identify trends, sentiment, and key themes in customer feedback to inform product development, quality assurance, and marketing strategies.
• Partner with internal stakeholders to respond to customer reviews and questions in a timely and brand-appropriate manner.
• Ensure compliance with legal and regulatory standards for user-generated content.
• Provide actionable insights and recommendations to improve product pages, customer engagement, and conversion rates.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• Excellent written and verbal communication skills with a keen eye for detail.
• Strong project management and cross-functional collaboration skills.
• Ability to synthesize complex data into clear, actionable insights.
• Fluency in Japanese and English, both written and spoken, with a strong grasp of grammar, tone, and brand voice

Desirable Requirements

• Bachelor's degree or certifications in Marketing, Communications, or a related field.
• 2-4 years of experience in eCommerce, digital analytics, or customer insights, preferably in a consumer-facing industry.
• Experience with text analytics, sentiment analysis, or natural language processing (NLP) tools is a plus.
• Experience with review syndication platforms (e.g., Bazaarvoice, PowerReviews).
• Knowledge of SEO and how user-generated content impacts search performance.                                                                                              
• Passion for understanding customer behavior and improving digital experience.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30 June 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.