Ecommerce Production Manager

Position:  Ecommerce Production Manager
Department:  Donated Goods Retail
Reports to:  Regional Ecommerce Manager
Status:  Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
To maximize the value of our donations and enhance Ecommerce sales. The Ecommerce Production Manger will be responsible for sorting and organizing high value items for Ecommerce department. Interact with the store staff for training and support related to the Ecommerce Department.

Duties and Responsibilities

• Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates with approval of Regional Ecommerce Manager and Human Resources staff assigned as it pertains to Ecommerce Associates and Jewelry Posters only.  Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. 
• Perform all functions associated with receiving items, to include but not be limited to:
  • Maintains area for receipt of items; evaluates each item to maintain highest quality standards; posts items from description logs; ensures accurate descriptions for each item; photographs items on a continual basis; stores and inventories each item.
• Performs data entry to include, but not be limited to: 
  • Enters descriptions of items into database; proofreads descriptions for clarity, spelling and grammar; downloads photographs.
• In the absence of the Ecommerce Customer Service Manager, monitors web site for required daily data; handles and replies to all customer e-mails in a timely fashion and represents Goodwill Keystone Area in a positive manner by handling customer inquiries impartially and fairly.
• Monitors site daily for inventory counts; pulls orders; packages items according to shipping guidelines; follows through on shipment tracking as needed. 
• Attend meetings and training programs as required.
• Act as a resource to all employees and be able to share and teach product knowledge to continue to make the process of sending items more efficient.
• Ensure security of all online items at all times and communicate issues with Loss Prevention and the Regional Ecommerce Manager.
•  Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Regional Ecommerce Manager. 

Positions Supervised
Ecommerce Associate
Ecommerce Jewelry Poster
 

Education and Experience

• High School Diploma or GED equivalent.
• Three (3) years of relevant work experience, with demonstrated proficiency in computers and website navigation skills required. 
• Three (3) years supervisory experience required.  

 Skills/Abilities/Qualifications

• Knowledge of antiques and collectables.   
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.     
• Excellent verbal and written communication skills.  
• Must possess a valid driver’s license and reliable vehicle or reliable transportation.
• Ability to travel within Goodwill Keystone Area territory to attend trainings and meetings. 

Physical Requirements

• Must be able to lift, carry, push, and pull a minimum of 30 pounds occasionally.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.