The Role
Support the ecommerce replatform by owning day-to-day website and app upkeep, build site content and customer journeys in the CMS, report bugs to product/dev, work with SEO, CRO, trading and design teams to optimise conversion, support email-to-site journeys, and manage customer service routing and competitor analysis.
Summary Generated by Built In
As River Island undergo a large Digital Replatform across its key Ecommerce platforms, we are looking to bring in additional support within our ecommerce operations function to help support with the transition from existing platforms to new. You will play a key role in helping us deliver this project successfully.
This role is responsible for delivering a consistent, high-quality experience across all owned channels. You will work closely with senior operations executive and internal Digital teams to enhance performance and build out site content to enhance performance and drive customer engagement to improve conversion.
Accountabilities:
- Take ownership for day-to-day upkeep of the website and app ensure activity is effectively scheduled and prioritised.
- Be the conduit for reporting of bugs to the appropriate product and development teams.
- Maintain a full understanding of our backend systems and be a SME in how to use these technologies to full effect.
- Understanding of site taxonomy working closely with SEO and Trading teams.
- Building out site content and customer journeys through our content management systems.
- Understand the goals of personalisation and segmentation from our wider customer teams and embrace technology to deliver this in owned channels at scale.
- Reporting regularly on performance of consumer journeys and highlighting opportunities to the Trading teams.
- Work with development and design to ensure assets are provided on time and in the correct formats.
- Create on-site categories for the content and trading teams, ensuring optimisation with SEO team.
- Collaborate with our internal CRO team to develop continuous improvements to customer pain points.
- Understanding and supporting the Email execution process and following that journey onto site.
- Continual competitor analysis.
- Ensure all general site information is both correct and relevant to the customer.
- Managing the flow of customer service enquiries to the appropriate team.
About Us
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
This role is based at our Head Office in West London. Check us out here on a map.
What we can offer you:
💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
💻 Flexible working, on top of payday and summer early finish Fridays.
💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
☀️ 23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!
This role is based at our Head Office in West London. Check us out here on a map.
What we can offer you:
💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
💻 Flexible working, on top of payday and summer early finish Fridays.
💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
☀️ 23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!
Keeping You Safe
We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment.
Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Skills Required
- Day-to-day website and app upkeep, scheduling and prioritisation
- Identify and report bugs to product and development teams
- Subject matter expertise in backend ecommerce systems
- Experience using content management systems to build site content and customer journeys
- Understanding of site taxonomy and SEO optimisation
- Familiarity with personalisation and segmentation technologies and goals
- Collaborate with design and development to provide assets in correct formats and on time
- Work with CRO and Trading teams to report performance and identify improvements
- Support email execution process and its on-site customer journey
- Manage routing of customer service enquiries to appropriate teams
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The Company
What We Do
Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.
