About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
THG Beauty
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team.
GLOSSYBOX
GLOSSYBOX is the leading luxury subscription-based beauty box service, operating in Germany, France, the UK and the US. Our business concept connects leading beauty brands with consumers and beauty enthusiasts in an innovative and direct way. Whether subscribing to our exclusively curated Limited Edition boxes or our monthly subscription service, our customers always receive a selection of beauty products delivered straight to their door - from well-known brands to exciting new up-and-coming brands. Through multiple marketing channels, we create a transparent and sustainable relationship with our customers, allowing us to provide our partners with valuable feedback on their products and new insights into their target market. Our 100+ employees from 22 different countries are dedicated to creating the platform for beauty discovery. From our metropolitan offices in Berlin, Manchester and New York, we deliver boxes to customers in 6 countries.
Why be an Ecommerce Manager at THG Beauty?
This is an exciting opportunity to join a small, hard-working team at stage of fast growth.
As part of your role, you will be expected to deliver a strong on-site experience to support both sales and retention. We are proud to be an influential brand, and ensuring we use subscriber data to inform all our decisions is key. We expect the E-Commerce Manager to work in synergy with the rest of the marketing team and offering support to other teams where needed. You will be expected to be professional and courteous at all times. Our aim is to produce and procure informative and entertaining content, which positions us as the most trusted beauty box brand.
As an Ecommerce Manager you will,
- Manager the site and responsibility of sales across subscriptions and Limited Editions whilst analyzing e-commerce KPI metrics daily to maximize sales opportunities and react accordingly
- Ensure all offers, site banners and pricing is correct and work closely with the campaigns team to brief and build engaging product pages that provide the customer with relevant information, advice and conversion.
- Ensure the GLOSSYBOX monthly brand campaigns are realized on site and across all online marketing channels
- Work closely with both tech and operations to ensure a smooth user journey and customer experience
- Work with the paid media team to achieve sales and brand awareness targets. Ensuring PPC and Paid Social ads are created on-time, evaluated and are improved throughout the month.
- Management of eCRM strategy, ensuring a strong calendar of email activity is planned and delivered for both subscribers and non-subscribers alongside utilizing Google Analytics and our in-house data platform to highlight areas of improvement and new opportunities for the business
- Deliver added value to the business with our occasional Limited Editions & liaise with our Partnerships, Social and Campaigns teams to ensure clear, cohesive brand communications on site, via email and digital marketing channels.
- Review competitor activity and analyzing trends to ensure we are in a strong market position
What skills and experience do I need for this role?
- 2+ years experience in the e-commerce industry and digital marketing
- Top level MSc or BSc graduate with a commercial mindset
- KPI driven with a strong business sense
- Good understanding of web analytics and e-commerce platforms
- Excellent project management, planning and organization skills
- HTML encoding skills are a big plus
- Strong verbal and written communication skills in German and English are required (German: native speaker or C2 level)
- Ability to analyze data and drawing recommendations based on data insights to ensure KPI performance figures are to be met across all channels
- Have a pulse on industry trends and culture & a genuine interest in the Beauty industry
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
