eCommerce Data Specialist

Are you an organized, analytical, self-starter with high energy that thrives in a fast-paced environment? Tharaldson Hospitality is looking for an eCommerce Data Specialist to join our team! 

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 89 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER:

• Career advancement opportunities
• Employee discounts
• Competitive pay 
• Daily Pay Option
• Work Schedule 9a-5p Monday to Friday in either our Decatur office or Las Vegas Office
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

SUMMARY

Assist eCommerce Manager to manage, maintain, and update all hotel e-commerce platforms, ensuring a seamless and accurate online shopping experience for customers. Audit and update content for Search Engine Optimization and increase sales via online channels. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works directly with eCommerce Manager to assist them in carrying out their responsibilities.
• Participates in all Quality Assurance Reviews and Audits of the hotel web pages.
• Updates and Maintains Hotel Websites. 
• Assists and completes tracking worksheets as directed. 
• Works with teams to improve hotel advertisement. 
• Observes and participates in all management and administrative functions as directed.
• Completes duties assigned by the eCommerce Manager or Revenue Management.
• Attends all meetings or functions as assigned by the eCommerce Manager, including weekly department meetings.
• Provides supporting documentation of all work assignments as directed. 
• Acts as a role model within and outside the organization and maintains a positive and respectful attitude.
• Adheres to Tharaldson Hospitality Staffing Policy and Procedures.
• Demonstrates flexible and efficient time management and ability to prioritize workloads and performs duties as workload necessitates.
• Other duties as assigned.

COMPETENCY

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance.
• Interpersonal – Maintains confidentiality.
• Oral Communication – Responds well to questions; Demonstrates group presentation skills.
• Teamwork – Contributes to building a positive team spirit.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Improves processes, products, and services; Continually works to improve skills.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen – Understands business implications of decisions; Demonstrates knowledge of   market and competition.
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment.
• Organizational Support – Follows policies and procedures.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Commit to long hours of work when necessary to reach goals.
• Initiative – Asks for and offers help when needed.
• Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing – Prioritizes and plans work activities.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity – Strives to increase productivity.
• Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly. 

EDUCATION/EXPERIENCE

One to two years related experience; or equivalent combination of education and experience.

 LANGUAGE ABILITY

Ability to read and interpret documents such as brand standards, excel spreadsheets, and policies. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

 MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems involving several concrete variables in standardized situation.

 REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

 CERTIFICATE AND LICENSES:

Valid Driver’s License is required. No other certifications needed.

 SUPERVISORY RESPONSIBILITIES:

Supervise work through the planning and scheduling of work and the review and limited approval of tasks.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 While performing the duties of this job, the employee is required to work in an office providing support to remote teams. This office is a fast-paced team office environment. Light janitorial duties are required including upkeep of office, trash removal, sweeping, mopping, etc. The noise level in the work environment is usually moderate.

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, read, write and interpret written documents. The employee is frequently required to sit; stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must regularly lift and/or move up to 10 pounds, infrequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to distinguish colors.