eCommerce Data Specialist
Delaney Hardware, part of Hillman Group., is a provider of residential and commercial door and builder’s hardware. Its product portfolio includes knobs and levers, handlesets, deadbolts, digital and smart locks, barn door hardware, bath hardware, and commercial-grade hardware. We’re looking for an organized, analytical, and detail-oriented eCommerce Data Specialist to help ensure our products are accurately represented and optimized across key eCommerce platforms and customer websites.
In this role, you’ll own critical eCommerce data, identify assortment and content gaps, monitor pricing accuracy, develop reporting, and partner across Sales, Marketing, and other teams to strengthen our digital shelf presence. You’ll also support major retail and marketplace platforms, including The Home Depot, Lowe’s, and Amazon.
This is a great opportunity for someone who enjoys working with data, solving problems, and turning details into measurable improvements in the online customer experience.
What You’ll Do
- Manage and monitor product data across eCommerce platforms, marketplaces, and customer websites.
- Conduct regular audits to identify assortment gaps, missing content, incorrect attributes, pricing discrepancies, and other data-quality issues.
- Develop exception reporting to proactively identify data-quality issues and monitor them through resolution.
- Partner with internal teams to develop and track eCommerce KPIs and performance reporting.
- Analyze eCommerce data to identify trends, gaps, and opportunities to improve online performance.
- Partner with Marketing to identify imagery, product specifications, copy, videos, and other digital assets needed for enhanced and A+ content.
- Support product setup, maintenance, and optimization across customer eCommerce platforms.
- Execute and validate eCommerce price changes, ensuring accurate and timely implementation.
- Monitor implemented pricing and help resolve discrepancies across customer sites.
- Support eCommerce activities within key platforms, including The Home Depot portals, Lowe’s Vendor Gateway, and Amazon Seller Central.
- Provide operational and analytical support for customer retail media initiatives, including Orange Apron Media and Lowe’s Media Network.
- Partner cross-functionally with Sales, Marketing, Product, and other teams to resolve issues and continuously improve eCommerce processes.
What You’ll Bring
- 2+ years of experience in eCommerce, product data, digital merchandising, data management, retail account support, or a related field preferred.
- Experience working with product catalogs, online item setup, pricing, digital content, or retailer product information preferred.
- Experience with NetSuite is highly valued.
- Experience with The Home Depot portals, Lowe’s Vendor Gateway, Amazon Seller Central, or similar retailer and marketplace platforms is highly valued.
- Strong Microsoft 365 skills, particularly Excel, Outlook, and Teams.
- Strong Excel capabilities with the ability to organize, analyze, reconcile, and report on large amounts of data.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to work independently, take ownership, and drive issues through resolution.
Who Will Succeed in This Role
You’ll thrive in this position if you are:
- Detail-oriented: You notice when something doesn’t look right and take action to fix it.
- Analytical: You enjoy digging into data to identify gaps, trends, and opportunities.
- Organized: You can manage multiple platforms, projects, and priorities without losing sight of the details.
- A self-starter: You take initiative and proactively identify opportunities and potential issues.
- Collaborative: You enjoy partnering with Sales, Marketing, Product, and other teams to deliver results.
- Customer-focused: You understand how accurate product data, pricing, assortment, and content contribute to a better online shopping experience.
- Focused on excellence: You take pride in accurate, high-quality work and continually look for ways to improve.
Skills Required
- 2+ years of experience in eCommerce, product data, digital merchandising, data management, retail account support, or a related field
- Experience with product catalogs, online item setup, pricing, digital content, or retailer product information
- Experience with NetSuite
- Experience with The Home Depot portals, Lowe's Vendor Gateway, Amazon Seller Central, or similar retailer and marketplace platforms
- Strong Microsoft 365 skills, particularly Excel, Outlook, and Teams
- Strong Excel skills for organizing, analyzing, reconciling, and reporting on large amounts of data
- Strong analytical and problem-solving skills with exceptional attention to detail
- Ability to manage multiple priorities and projects in a fast-paced environment
- Strong written and verbal communication skills
- Ability to work independently, take ownership, and drive issues through resolution
Hillman Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hillman Solutions and has not been reviewed or approved by Hillman Solutions.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision. Feedback suggests these core plans are a relative strong point of the package.
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Leave & Time Off Breadth — Paid time off options, including standard PTO, holidays, and Flexible Time Off for U.S. exempt employees, are highlighted as a relative strength. Feedback suggests some employees can also purchase extra time off or use paid volunteer time in certain cases.
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Equity Value & Accessibility — An Employee Stock Purchase Program and tuition reimbursement add ownership and development value beyond base pay. Feedback suggests these extras contribute to a more rounded total rewards offering.
Hillman Solutions Insights
What We Do
Welcome to Hillman, Founded in 1964 and headquartered in Cincinnati, Ohio, Hillman Solutions is a leading North American provider of complete hardware solutions. Delivering simple solutions in a complex world to 26,000 customers including Lowe’s, Home Depot, Tractor Supply, Ace Hardware, True Value, Do-It-Best, Walmart and many more. Hillman designs innovative products and merchandising solutions for complex categories and provides outstanding customer service. Hillman continues to grow as the leading provider of complete hardware solutions by delivering a ‘small business’ experience with ‘big business’ efficiency. Careers at Hillman include design, engineering, finance, information technology, product management, sales, retail merchandising, warehouse operations, and many more.
