ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
We are currently seeking an eCOA Screen Review Associate / Client Services Associate II, PCS to join our diverse and dynamic team. As a Client Services Associate II, you will play a pivotal role in reviewing eCOA screenshots for Mapi Research Trust, a trusted intelligence partner dedicated to advancing patient-centric outcome measures in research and care.
What you will be doing
- Reviewing eCOA screenshots to ensure electronic implementation align with eCOA best practices and study requirements.
- Performing functional testing on eCOA applications across multiple devices to verify usability, layout, and navigation.
- Collaborating with clients to understand their needs and provide exceptional service and support throughout the screenshot review process.
- Coordinating and managing multiple projects, ensuring timelines, milestones, and quality standards are met.
- Serving as a liaison between internal teams and clients to ensure effective communication and project execution.
- Conducting data analysis and generating reports to support decision-making and continuous improvement.
- Proactively identifying potential issues and implementing solutions to ensure smooth project operations.
Your profile
- Bachelor's degree in a relevant field such as Life Sciences, Healthcare, or Business Administration.
- 2 years of experience in client services, project management, or clinical research coordination is preferred.
- Familiarity with clinical outcomes assessments preferred, with willingness to learn and develop expertise.
- Strong interpersonal and communication skills, with the ability to effectively interact with clients and internal teams.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems preferred.
- Excellent written and verbal English communication skills.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Top Skills
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.
We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
