eBay Training Specialist

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an eBay Authentication Training Specialist who will be responsible for training and developing new and existing authenticators for the eBay Authenticity Guarantee (AG) program. This role is crucial in ensuring that all team members are proficient in eBay AG’s authentication and condition assessment techniques and processes, while maintaining the high-quality standards that the Collectors brand is known for in the industry.

You’ll report to the eBay Authentication Manager and will work from our Ruislip, UK office. 

What You’ll Do:

• Serve as an expert of eBay AG’s card authentication and condition standards.

• Serve as an expert in eBay AG’s processing procedures and protocols.

• Authenticate and evaluate the condition of raw & graded trading cards (sports, non-sports, or TCG depending on the business needs) in an expedient manner but without compromising accuracy.

• Develop and deliver comprehensive training programs for new and existing eBay AG authenticators, including hands-on authentication and condition assessment practice and theoretical knowledge.

• Vet and evaluate both internal and external authenticator candidates during trial sessions and training courses.

• Conduct regular training sessions and workshops to keep the eBay AG authentication team updated on new techniques, standards, and industry trends.

• Evaluate the performance of eBay AG authenticators through assessments and provide constructive feedback to help them improve their skills.

• Collaborate with the  eBay AG authentication teams to identify areas for improvement and develop targeted training initiatives.

• Maintain detailed records of training sessions, participant progress, and assessment results.

• Ensure that all training materials are up-to-date and reflect the latest standards and practices.

• Act as a mentor and resource for eBay AG authenticators, providing guidance and support as needed.

• Improve knowledge and skill with active personal research and experience.

• Stay informed about industry developments, especially as it pertains to new counterfeits and alteration methods circulating the market, and incorporate relevant information into training programs.

• Collaborate with the Talent Acquisition and eBay AG leadership in developing and executing recruitment and vetting plans.

Who You Are:

• You possess 1 - 3 years of direct authentication and authenticator training experience.

• You have extensive experience in authenticating and grading a variety of trading cards, with a deep understanding of card grading standards and techniques.

• You possess excellent communication and presentation skills, capable of conveying complex information in an understandable manner.

• You display proficiency in developing and editing class presentations and drafting accompanying supporting documents, coupled with a fundamental understanding of the necessary teaching equipment.

• You are patient, detail-oriented, organized, and committed to maintaining high standards of quality.

• You exhibit strong research skills and effective problem-solving abilities.

• You have a passion for teaching and helping others develop their skills.

• You are adaptable and able to adjust training methods to suit different learning styles.

• You have a passion for the trading card hobby and are actively engaged in the collecting community.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.