Jobs at Collectors

Supports the PSA Japan workplace team with reception, visitor check-in, badge issuance, phone and mail handling, office organization, supply ordering, Jira service tickets, executive support, vendor coordination, events, cleaning coordination, customer submission handoffs, and administrative projects. Provides professional service to employees and guests while helping maintain a comfortable, well-functioning office environment.

Oversee daily operations and servicing for a secured consumer lending program. Manage third-party servicing partners, valuation personnel, performance monitoring, quality testing, escalations, loss mitigation, collateral liquidation, disputes, and operational reporting. Translate consumer credit policies and regulatory requirements into compliant servicing procedures, oversee remediation, and make decisions within delegated authority.

Embed with Operations teams to understand workflows, identify bottlenecks, and translate needs into dashboards, reporting, and analytical frameworks. Build BI dashboards, integrate data from internal systems, optimize throughput, capacity, resourcing, and SLA performance, and partner with Tech and Engineering on productivity improvements. Train teams in data tools and self-service reporting while communicating insights to technical and non-technical stakeholders.

Leads product strategy and execution for AI training-data capabilities, including data collection, procurement, annotation, human-in-the-loop workflows, quality controls, and feedback systems. Partners with ML Engineering, operations, and subject matter experts to improve model accuracy, throughput, development speed, and cost. Establishes metrics, scales data pipelines, mentors product managers, and drives 0-to-1 initiatives across multiple collection sites.

Manage PSA’s APAC project portfolio, including 12 annual events, PSA Go expansion across regional markets, and special partnership initiatives. Responsibilities include vendor and contract management, event logistics, budgets, payments, staffing, partner training, cross-functional coordination, performance tracking, and post-event analysis. The role serves as a central contact for partners and internal teams and requires frequent travel across APAC, including weekends.

Deliver curriculum-based training to new Research Department hires, provide metric-based feedback, support workshops and curriculum development, and create training guides and lessons. The role also supports cross-department training, updates learning materials, contributes to continuous improvement, and assists expansion at new offices. This is an onsite position requiring strong communication, organization, attention to detail, and at least one year of Research Department experience.

The Employee Relations Partner investigates complex workplace issues, develops compliant HR policies, advises managers and employees, conducts training and workplace investigations, maintains case documentation, analyzes employee-relations trends, and supports a positive workplace culture. The role partners with HR, legal counsel, and leadership to resolve grievances and disputes fairly, including in unionized environments. This is an on-site position in Jersey City, New Jersey.

Leads and mentors the Customer Care Center team, resolves customer and claims issues, monitors turnaround times, improves responses, develops policies and procedures, supports portal efficiency initiatives with IT, tracks resolutions, and communicates company policies through phone, email, chat, and in-person interactions.

Handles customer inquiries, resolutions, adjustments, and account support for PSA. Collaborates with Operations to investigate issues, provide accurate information, update order spreadsheets, and escalate unresolved matters. The role requires strong communication, empathy, organization, problem-solving, and customer relations skills. It is full-time onsite in Santa Ana, California, Monday through Friday from 3:00 p.m. to 11:30 p.m., with occasional lifting of up to 40 pounds.

Own Beckett’s organic social presence, including content planning, publishing, community engagement, trend monitoring, and performance reporting. Develop educational and collector-focused content around sports cards, TCG, and collectibles; collaborate with internal experts and Creative; and identify timely opportunities across hobby conversations, events, and partnerships. The role is based in Plano and includes travel to card shows, industry events, and brand activations.

Provides customer support for PSA Vault and eBay teams through phone, email, social media, live chat, message boards, and in-person interactions. Resolves complaints, explains services and policies, sells memberships and supplies, follows up on issues, supports outbound retention campaigns, assists at trade shows, and provides general office support while meeting contact-center metrics.

Owns the end-to-end promotional lifecycle across digital and eCommerce platforms, including campaign planning, promotional calendar management, customer segmentation, execution, performance analysis, A/B testing, and optimization. Partners with marketing, CRM, legal, business operations, and analytics teams to measure incrementality, improve promotional effectiveness, and build scalable frameworks. This senior individual contributor also contributes to long-term growth and retention strategy.

The researcher at PSA will visually verify, identify, and classify sports trading cards while conducting research using various resources and maintaining communication with other departments.

Build and scale the PSA Liquidity Platform connecting buyers and sellers across PSA Partner Offers and eBay Consignment. Responsibilities include developing buyer tooling, pricing and ranking engines, seller experiences, microservices, distributed event-driven systems, and observability. The role owns end-to-end product delivery, cross-functional execution, technical architecture, ecosystem integrations, and production outcomes while using AI throughout the software development lifecycle.

Supports Japan HR operations across the employee lifecycle, including onboarding, offboarding, employee inquiries, HRIS updates, records, leave and benefits administration, contingent worker management, compliance with Japanese labor law, reporting, and process improvement. The role serves as a bilingual liaison between Japan, U.S., and global HR teams and works onsite or in a hybrid arrangement in Tokyo.

Apply and reconcile customer payments, prepare bank deposits, process credit card payments, resolve short payments and accounting holds, and maintain accurate customer records. The role also involves responding to customer inquiries, troubleshooting orders, tracking show order projects, and collaborating with operations and customer service teams. This is a high-volume, onsite position requiring strong Excel, accounting, communication, and organizational skills.

Provides onsite customer support for PSA by resolving inquiries, processing account adjustments, investigating issues, updating order spreadsheets, and escalating unresolved matters. Collaborates with Operations and other departments to deliver accurate solutions, de-escalate concerns, and maintain strong customer relationships. Requires excellent communication, listening, problem-solving, organization, and attention to detail. The role is full-time, Monday through Friday, 3:00–11:30 p.m., and may involve lifting materials up to 40 pounds.

Handles customer inquiries, resolutions, adjustments, claims, and account support for PSA. Collaborates with Operations and other departments, investigates issues, provides accurate information, updates order spreadsheets, and escalates unresolved matters. Requires strong communication, listening, empathy, organization, problem-solving, and customer relations skills. This is a full-time onsite role in Jersey City, New Jersey, working Monday through Friday from 3:00 p.m. to 11:30 p.m.

Own the architecture and technical direction of the Payments domain, including gateway integrations, payment APIs, distributed systems, data stores, and customer-facing applications. Lead multi-quarter migrations and delivery, establish security and reliability standards, mentor engineers, and partner across business and engineering teams. The role requires deep C#/.NET backend expertise, full-stack capability, payments and fintech experience, AWS and Kubernetes proficiency, database expertise, observability, and responsible use of AI development tools.

Build and deploy quantitative models forecasting collectible market dynamics, asset valuations, pricing trends, demand, and capacity. Use proprietary transaction and grading data, supervised machine learning, time-series forecasting, backtesting, experimentation, and feature engineering. Partner with Engineering, Product, Finance, Operations, and domain experts to productionize reliable models with monitoring, explainability, and feedback loops. Deliver insights supporting pricing, product, go-to-market, grading, authentication, and business planning.