Jobs at Collectors

Own SGC’s brand identity, voice, and messaging across packaging, web, social, email, and customer communications. Develop positioning and content strategies, manage a content calendar, oversee graphic designers and marketing staff, engage collectors and industry partners, and lead communications about operational changes. Track brand health, campaign performance, sentiment, and submission trends while using community feedback and data to refine marketing priorities and support growth.

Designs, deploys, calibrates, maintains, and troubleshoots 2D and 3D industrial machine vision systems. Responsibilities include selecting imaging hardware, developing vision solutions, improving image workflows, managing system documentation and parameters, creating SOPs, conducting FAT and SAT testing, and supporting production. The role collaborates with software, operations, and commercial teams, works onsite in Santa Ana, and requires travel up to 50%.

Owns day-to-day operations for a large PSA eBay store, including customer experience, performance, financials, branding, marketing activations, auction events, reporting, and operational excellence. The role collaborates cross-functionally, manages one direct report, and drives store strategy and execution using analytical and problem-solving skills.

Leads the architecture and technical direction of Collectors’ API and collectibles data platform. Responsibilities include designing Java and Python services, distributed AWS and Kubernetes systems, APIs, data models, ingestion pipelines, reliability standards, observability, and multi-quarter delivery. The role drives cross-functional execution, mentors engineers, establishes AI-assisted development practices, and owns API strategy, scalability, quality, and system architecture across adjacent product domains.

Supports Beckett event logistics by managing warehouse inventory, maintaining booth assets, preparing and packing event materials, coordinating shipments, receiving returned assets, obtaining logistics quotes, and working with carriers, vendors, contractors, and internal teams. The role is onsite in Plano five days per week, involves lifting up to 50 pounds, and requires occasional travel for business needs.

Build and maintain sales operations infrastructure for the Marketplace commercial team, including dashboards, forecasting, pipeline management, CRM administration, data quality, onboarding workflows, process automation, and business reporting. Partner with Finance, Analytics, Product, Account Management, and leadership to improve operating cadence, performance measurement, and growth insights in a fast-moving marketplace environment.

Administers the Authorized PSA Dealer Program, including application review, documentation validation, background and credit checks, onboarding, annual recertification, compliance monitoring, audits, scorecard maintenance, and dealer support. Maintains records for approximately 600 dealer accounts and supports drop-off events and PSA Sub Centers. This is an onsite Jersey City role requiring five days per week in the office, weekend flexibility, and occasional lifting of up to 40 pounds.

Administer the Authorized PSA Dealer Program, including application review, documentation validation, background and credit check coordination, onboarding, annual recertification, compliance monitoring, storefront audits, scorecard maintenance, and dealer support. Maintain accurate records for approximately 600 dealer accounts, identify qualified locations for events and subcenters, and escalate compliance concerns. The role is fully onsite in Santa Ana five days per week with possible weekend flexibility.

Leads strategic procurement for injection-molded components, raw materials, tooling, and services across East Coast and international operations. Manages sourcing, supplier performance, negotiations, cost reduction, risk planning, and purchasing data. Partners with engineering, operations, quality, and supply chain teams on tooling, new part introductions, product launches, production readiness, inventory, and continuous improvement. The role is onsite five days per week with up to 10% domestic travel.

Manage post-launch operations for one PSA Japan service area, such as membership and e-commerce, authentication and storage, or corporate partnerships. Responsibilities include establishing workflows and criteria, coordinating logistics and partners, managing inventory, contracts, billing, payments, customer issues, KPIs, and service improvements. The role also supports new-service launches, process standardization, and collaboration with global teams. Japanese fluency and comfort using English, spreadsheets, AI tools, and digital systems are required.

Provides customer support within the Customer Resource Center by resolving inquiries, investigating issues and claims, processing account adjustments, updating order spreadsheets, and escalating unresolved matters. The role collaborates with Operations and other departments, delivers accurate information, and de-escalates customer situations. It is an onsite position five days per week at the European headquarters in Frankfurt am Main.

Evaluates customer care calls and emails against QA standards, scores interactions, provides coaching, identifies process gaps, resolves escalated concerns, and recommends workflow improvements. The role partners with Customer Care leadership and Learning and Development to improve representative performance, customer satisfaction, engagement, and overall service quality. It is full-time onsite in Santa Ana, California.

Own corporate FP&A planning and reporting processes, including annual and long-range planning, forecasting, budgeting, close support, variance analysis, headcount planning, and executive and board reporting. Administer and improve Workday Adaptive Planning, strengthen financial systems and processes, and partner with business leaders, Accounting, HR, and Talent Acquisition. The role also provides analysis for strategic decisions and directs shared deliverables with a senior financial analyst.

The Security Operations Engineer will build and manage cloud and enterprise security detections, lead incident response and threat hunting, automate security operations with SOAR playbooks, and maintain security telemetry pipelines. The role also involves vulnerability remediation, cloud architecture security reviews, cross-functional collaboration, on-call participation, and continuous improvement of runbooks and alert quality. Candidates need strong AWS security, SIEM, incident response, detection engineering, scripting, attacker tradecraft, and compliance framework experience.

Leads the launch and daily operation of PSA’s Tokyo trading-card authentication center. Manages authenticators and receiving/shipping staff, ensuring authentication quality, turnaround times, security, training, staffing, and process compliance. Coordinates with Japanese business stakeholders, global teams, and external partners in Japanese and English. Tracks operational metrics, reports performance, improves procedures, and develops scalable operating models for future partners and locations.

Provides specialized customer care through phone, email, social media, live chat, message boards, and in-person interactions. Resolves complaints, escalations, and claims; explains services and policies; sells memberships and supplies; conducts follow-up and outbound retention calls; and provides office support. The role is full-time onsite in Jersey City, with occasional optional trade-show participation. Success requires strong communication, conflict resolution, customer service, and call-center skills.

Reviews and verifies auction titles for graded trading cards and memorabilia, researches item details, corrects inaccuracies, and collaborates with listing, photography, customer service, and operations teams. The role requires strong knowledge of collectible cards, attention to detail, research ability, organizational skills, and familiarity with online auctions and e-commerce. Schedule is Wednesday through Saturday, 7:00 a.m. to 5:30 p.m., in New Castle, Delaware.

Supports the PSA Japan General Manager and Leadership Team by managing calendars, priorities, meetings, travel, expenses, VIP visits, executive communications, and confidential information. Coordinates across Japan, U.S. headquarters, and global stakeholders in Japanese and English. Prepares meeting materials, tracks action items, supports events and offsites, improves administrative processes, and drives special projects.

Partners with Operations leadership to develop and execute people strategies across multiple sites. Responsibilities include employee relations, organizational design, talent and succession planning, performance management, workforce planning, compensation reviews, leadership development, retention, engagement, compliance, and organizational health analysis. The HRBP coaches managers, drives change initiatives, influences decision-making, and aligns People programs with business goals.

Provides customer support by resolving inquiries, processing account adjustments, investigating issues, updating order spreadsheets, and escalating unresolved concerns. The role collaborates with Operations and other departments to deliver accurate solutions, requires strong communication, empathy, organization, and problem-solving skills, and is fully onsite in Santa Ana, California.