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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Handle customer inquiries and resolutions for PSA in Frankfurt, collaborating with Operations to investigate claims, process adjustments, update order spreadsheets, and escalate issues. Use discretion, de-escalation, and clear communication while maintaining account records and following department protocols.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and improve regional customer service for PCGS APAC, manage and coach the customer service team, handle escalations, analyze performance, implement process improvements, coordinate with sales and operations, and develop relationships across internal teams to support member satisfaction and business growth.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead design and delivery of onboarding and ongoing training for PSA Customer Care staff. Create and maintain curriculum, run training sessions, improve processes and documentation, support trainers and management, and measure training effectiveness.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and operationalize the enterprise information security program across AppSec, CloudSec, SecOps/IR, and GRC. Own SOC/detection and response, application and cloud security, risk registers, compliance (SOC2/ISO/NIST/HITRUST), security KPIs, and build a high-performing security organization partnered with engineering, IT, legal, and privacy.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Operations Associate is responsible for cataloging inventory, conducting audits, preparing items for shipping, and ensuring accurate storage within the warehouse.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead end-to-end accounting for the German subsidiary: monthly/quarterly/annual close, HGB statutory reporting, tax and VAT execution, audits, internal controls, NetSuite localization, intercompany and multi-currency consolidation, and build a lean local accounting team while partnering with Corporate functions.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Authenticate and grade manga items to company standards, research provenance and counterfeits, meet daily grading production goals, maintain quality and documentation, and participate in training to improve skills.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provide frontline TA operations support to recruiters and HR partners, maintain and improve process documentation, own quality control of offers and requisitions, partner with HRIS on ATS matters, track TA operations tasks (referral reporting, internal postings, interviewer training), and identify cross-geography process improvements to ensure operational excellence.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Serve as the legal lead for Collectors' bank-originated lending program and payments ecosystems. Draft and negotiate loan, partner, program, and disclosure documents; advise on consumer lending regulation, AML/BSA, OFAC, KYC, and payments compliance; partner with outside counsel and cross-functional teams to design, govern, and scale lending and payments products.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provide in-person customer service at hobby shop submission centers: intake, package, and ship collectibles; resolve customer issues via phone and email; solicit business; support events and trade shows; track submission center performance; collaborate with shop management to improve processes and drive revenue.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Pricing Results Specialist reviews and adjusts customer-selected service levels for sports card submissions, ensuring accurate market values. They stay updated on pricing trends and communicate adjustments with relevant staff.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Social Media Coordinator will manage and deploy content across multiple platforms, execute social media campaigns, analyze performance metrics, and work with creative teams to maintain a content calendar, enhancing brand presence in the collectibles community.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Senior Marketing Specialist/Manager will develop and execute marketing strategies for PSA services in Japan, focusing on consumer engagement, project leadership, and collaboration with cross-functional teams.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead cross-functional operational projects from planning through implementation for Beckett. Partner with the Director of Operations to define requirements, build project plans, track milestones, analyze operations, develop dashboards and staffing models, improve processes, implement systems, and drive adoption. Communicate findings and recommendations to leadership and facilitate cross-department collaboration to ensure successful execution of high-priority initiatives.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Designs, delivers, and documents training for Customer Relations staff, including onboarding and annual programs. Identifies training needs, creates curricula and manuals, improves processes, and works with managers and technical writers to ensure consistent training across teams.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Manage end-to-end recruiting coordination for PSA Japan: candidate sourcing and outreach, interview scheduling, structured interview rollout, HRIS transactions, agency and contingent-worker coordination, offer negotiation and closing, onboarding/offboarding administration, and talent-pipeline strategy and analytics to improve candidate experience and hiring outcomes.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Support monthly and quarterly close, own forecasting coordination and cash flow inputs, produce OPEX and operational reporting, maintain headcount and HRIS data, assist with board materials, and support systems and cross-functional reporting for Corporate Finance & Strategy.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Manage and grow PSAs grading partner relationships through day-to-day account ownership, cross-functional issue resolution, partner implementations, program tracking, and data-driven process improvements. Coordinate with product, engineering, operations, marketing, finance, and analytics to launch initiatives, monitor metrics, and report results to stakeholders and executives.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Train and develop eBay Authenticity Guarantee (AG) authenticators: authenticate and assess trading cards, design and deliver hands-on and theoretical training, evaluate trainee performance, maintain training records and materials, mentor staff, stay current on counterfeits and industry trends, and collaborate with Talent Acquisition and eBay AG leadership on vetting and recruitment. Onsite role in Ruislip, UK.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Oversee global maintenance teams, ensuring technical health of operational facilities. Implement strategies for maintenance, safety, and compliance while mentoring staff and supporting continuous improvement initiatives.
