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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Handle customer inquiries and resolutions for PSA collectibles by investigating claims, processing adjustments, updating order tracking, collaborating with Operations, escalating issues, and providing accurate, empathetic communications. Work full-time onsite during evening shift to maintain department records and improve customer experience.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead the warehouse team onsite in Plano, TX to manage inventory, supervise and train staff, optimize operations and layout, enforce safety and compliance, run cycle counts and audits, generate inventory reports, implement process improvements, and collaborate with other departments to meet performance metrics and deadlines.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The PSA Show Lead will manage customer care at events, train staff, oversee logistics and improve experiences in collectible shows. Responsibilities include communication, order processing, staff management, and reporting.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provide onsite IT support in Frankfurt, configure and install computers, networks and AV for events and new sites, manage AD/Okta/Google Workspace accounts, deploy desktop apps, troubleshoot LAN/WAN/WiFi/printing/video conferencing, maintain asset inventory and document work, provide rotational after-hours on-call support and occasional travel to trade shows and remote offices.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead workplace and facilities operations for PSA's new Frankfurt office: build and manage the local Workplace team, oversee vendor relationships and preventative maintenance, run administrative services and ticket resolution, drive continuous improvement and safety initiatives, and partner with IT, Security, and business leaders to ensure a secure, clean, and productive environment.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead design and build of scalable AWS cloud-based backend services and APIs powering web and mobile customer experiences. Own end-to-end feature delivery, improve grading and authentication workflows for scale and reliability, leverage AI tools to accelerate development, and provide technical leadership and mentorship across teams.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provide phone and email customer support for PSA Japan: handle inquiries about submissions, shipping, payments, accounts and systems; resolve issues and escalations with other departments; improve support processes, manuals, FAQs and tools; participate in CS projects and collaborate with IT to enhance portals and workflows. On-site, full-time role reporting to the CS Manager.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Collectors is launching Beckett operations in Lage, Germany and hiring Trading Card Graders, Operations Associates, and Customer Support Representatives. Graders inspect and document card condition; Operations handle shipments, packaging, and quality checks; Customer Support answers email/ticket inquiries and maintains records. Roles require attention to detail, teamwork, and computer literacy; German and English required for support. Training provided; competitive salary and benefits.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Designs, delivers, and documents training for Customer Relations staff, including onboarding and annual programs. Identifies training needs, creates curricula and manuals, improves processes, and works with managers and technical writers to ensure consistent training across teams.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and coach a Customer Care team onsite in Plano, TX, managing daily phone/email support, escalations, KPIs, quality, and process improvements. Drive hiring, onboarding, workforce planning, and cross-functional initiatives to improve customer experience and operational efficiency.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Own relationships with a portfolio of PSA Exchange buyers to drive demand and growth. Monitor buying performance, advise on pricing and inventory strategy, onboard and guide sellers, surface account insights and feature requests, and support marketplace programs and campaigns. Ensure seamless account experience and timely purchases.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Support process development, equipment design, validation, and implementation for high-volume manufacturing. Drive continuous improvement, root cause analysis, 5S/Lean initiatives, testing, and maintenance support while documenting standardized processes and working cross-functionally with Quality, Engineering, and Manufacturing teams onsite in Santa Ana, CA.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead daily eBay authentication operations from the Santa Ana office, monitor and report team metrics, set goals, coach and develop staff, manage inventory and cycle counts, facilitate huddles, resolve conflicts, and ensure compliance with safety, attendance, and security policies.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Coordinate end-to-end recruiting lifecycle for Germany: manage candidate communication, schedule and coordinate interviews and on-site assessments, maintain ATS data hygiene, support compliance with German employment law and GDPR, drive process improvements, and partner with recruiters and hiring managers to ensure a high-quality candidate experience.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and execute continuous improvement initiatives using VSM, DMAIC, and Kaizen. Analyze operational and financial data, define KPIs, prepare dashboards and business cases, develop SOPs and standard work, facilitate improvement events, advise managers on process design, and support implementation and tracking of sustainable efficiency, quality, and cost improvements. Onsite in Frankfurt.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and execute continuous improvement initiatives using VSM, DMAIC, and Kaizen. Manage small-to-mid projects, develop SOPs and standard work, analyze KPIs, build dashboards and business cases, facilitate cross-functional workshops, advise managers on process design, and support training to sustain operational improvements.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead the Vault customer-relations workstream, owning queue performance, SLAs, escalations, and day-to-day execution. Coach and supervise team members handling Vault damage, mis-shipments, wrong-account issues, label corrections, reholders, and related exceptions. Coordinate pulling, packing, routing, and cross-functional handoffs while monitoring trends and improving Vault CRC workflows and SOPs.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead night-shift operations and logistics at Jersey City facility, managing inventory, processing, storage, and shipping across multiple product lines. Drive safety, quality, productivity, throughput and KPI improvements; scale SKU throughput; implement continuous improvement and automation; recruit, develop, and cross-functionally align teams with product, engineering, and people operations.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Client Services Associate will provide exceptional customer service, assist with order drop-offs, handle inquiries, and ensure customer satisfaction while traveling for events up to 40% of the time.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Authenticate and evaluate trading cards for condition and counterfeits using SGC standards; meet daily grading production goals, maintain quality, research industry developments, and contribute to team training and improvement.
