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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and mentor a PSA Customer Care team handling high-priority phone, email, chat, social media, and message board inquiries. Resolve escalations, meet call metrics, delegate tasks, provide office support, and ensure excellent customer service while working onsite in Santa Ana, CA.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As a Customer Relations Specialist II, you will handle customer inquiries, resolve issues, collaborate with internal teams, and maintain customer accounts and records.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The PSA Concierge provides customer care for dealers and VIPs, manages orders, resolves issues, and assists with on-site experiences and events, requiring travel.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Ops Associate will manage tasks such as item processing, quality control, shipping, and communication with various departments. Responsibilities also include handling valuable merchandise with care and accuracy.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Research Specialist identifies, classifies, and researches sports and non-sports cards, tickets, and collectibles, maintaining the PSA database.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As an Analytics Manager in Growth, you'll lead reporting and insights on customer activation, conduct analyses to optimize customer experiences, collaborate with teams for key metrics, and manage growth initiatives.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Business Development Specialist will develop relationships with customers and dealers, manage orders, participate in events, and support brand promotion.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Director of Finance & Strategy will partner with leadership to enhance financial understanding, drive growth, oversee FP&A processes, and manage team priorities while developing executive presentations.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Customer Relations Specialist I will handle customer queries, collaborate with other departments, and resolve issues while maintaining accounts and updating records.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Customer Relations Specialist II will resolve customer inquiries, collaborate with operations, and maintain accurate records while ensuring customer satisfaction.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Head of Communications will establish and lead the communications function, ensuring a cohesive narrative and supporting executive leadership in high-visibility environments.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The PSA Hobby Concierge Representative assists customers at collectible submission centers, handling inquiries, processing submissions, and improving customer experience while ensuring items' safety.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Senior Manager, Continuous Improvement will lead initiatives to enhance operational efficiency, reduce waste, and foster a culture of continuous improvement through Lean, Six Sigma, and Kaizen methodologies.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Customer Relations Specialist handles customer queries, resolves issues, maintains accounts, and collaborates with other departments for solutions.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As a Researcher, you will classify trading cards and tickets while maintaining the PSA specification database, supporting various internal teams, and ensuring accurate item identification.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Researcher Lead will guide the Research team, ensuring accurate identification and classification of collectibles while providing team leadership and operational support for PSA's European expansion.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Senior Customer Relations Lead will oversee the Customer Relations Center, providing guidance and training, resolving customer issues, and ensuring timely responses while collaborating with IT and the Claims department.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Operations Supervisor manages staff, train team members, ensures efficiency, and meets departmental goals while developing skills and maintaining morale.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Cash Applications Lead will manage customer payments, reconcile accounts, troubleshoot orders, and interface with various departments in a fast-paced environment.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As an Order Processor, you will handle sorting, verifying, and packaging orders while ensuring order correctness. You'll collaborate within a team to meet fast-paced operational goals.
