At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Position Summary:
As a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. You will primarily provide support via email and possibly to expand to communication channels.
Key Responsibilities:
- Responding to customer inquiries via inbound and outbound email mainly
- Identifying and resolving issues promptly
- Providing information about our products (eBay site and features) and services, policies
- Troubleshooting all products related to the eBay platform and clearly offer solutions or recommendations
- Handling complaints and escalations to/from related teams
- Providing up-selling, cross-selling and account retention services as directed or needed
- Collecting customer feedbacks to enhance our services
- Proposing improvements to support processes
- Building and sustaining a strong and trustworthy relationship with our customers.
- Collaborating with other departments (technical support, business operations team, marketing, etc.)
- Perform related duties as assigned
Qualifications:
- Minimum 2 years of customer support experience and call handling in an offiice environment.
- Language Proficiency: Native level in Japanese, business level in English. Additional languages are a plus.
- Communication Skills: Self-driven with proactive communication skills. An excellent communicator with the ability to build and maintain strong working relationships and an excellent team player.
- Technical Knowledge: Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom.
- Adaptability: Comfortable in a dynamic, fast-paced environment.
- Cultural Fit: Passion for eBay's unique start-up culture and a drive to effect change.
- Work environment: WFH/Hybrid experience is an advantage
- Educational background: Bachelors/Degree or equivalent experience
Please note the followings when applying for eBay Japan's positions:
- We implement hybrid work: It is mandatory for employees to work 1 day/week on-site. WFH is up to 4 days/week. Full remote work option is not available.
- Working hours is 9:00 – 18:00. Staggered time option is available under a condition with manager’s approval.
- Foreign nationals must already have the work visa/status at time of application.
- Must to take background check before joining eBay Japan.
- The compensation will be custom-determined based on the individual's experience.
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Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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eBay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.
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Healthcare Strength — Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
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Leave & Time Off Breadth — A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
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Equity Value & Accessibility — Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.
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What We Do
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.
