We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
POSITION DESCRIPTION
E&G Sales Support Specialist
Site: Technoplaza 2, Eastwood
Reporting to: Direct Manager/Supervisor
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that
by combining the best of people, process, and automation, companies can grow faster and
operate with greater confidence. Our purpose is to remove complexity, improve performance,
and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and
team targets that support company objectives, while building and maintaining customer
relationships. You’re also responsible for complying with and enforcing procedures aligned with
our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values of
Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.
A SNAPSHOT OF YOUR ROLE
You’ll be part of our in-house Vocus E&G National Sales Support team. As an Enterprise Sales
Support Specialist, you play a vital role in the Vocus business by providing effective, prompt
and accurate responsiveness to Enterprise, Corporate, SMB and Channel Partner business
sectors through all mediums and able to provide first-rate assistance to our AU Account
Managers for them to maximize their sales opportunities.
This role assists in achieving a seamless transaction with sales orders, reports and
management accounts required.
Your day could see you:
• Order Processing via platforms preferably Salesforce and APDS
• Raising and validating Deal Support Request via Salesforce and liaising with
counterparts – Sales Support, Sales Operations, Legal, Solutions Consultant, Billing
and Credit teams
• Generating billing reports and/or providing invoice copies
• Raise Opportunities and Quote on Salesforce – Vocus and Voice products
• Raise New Billing ID via Tulip CRM
• NextDC Back Bill
• Generate Service Order and sent via congasign to the customer
• Completing account audits – provide lists of services, contract start/end dates, site
address, product, costs, etc.
• Ad Hoc projects- vary depending on specific task
• Assists in qualifying sites for the Sales team
• Identify opportunities for improvement and feed back into the business
• Update and maintain customer records using our CRM, Salesforce
Key Responsibilities:
• Ensure high level of efficiency and accuracy
• Ensure all Account Managers and counterparts have positive experience
• Provide clear and accurate information to all Partners whilst maintaining the highest
standard of customer service
• Meet all required KPI’s
• Identify Account Manager’s needs to deliver quality solutions
• Manage both an individual workload and tasks allocated to the team
• Write and respond to emails in an appropriate and professional manner
• Meet Ad Hoc tasks in the required timeframe
• Consistent follow-up with the Account Managers for all pending cases to achieve the
best outcome for both the business and customer
A BIT ABOUT YOU
• At least 2 years solid Telco background and/or B2B Sales experience
• Customer/Client Facing- interact, engage and provide front-end support
• Strong problem solving, analytical and resolution skills
• Excellent communication, interpersonal and negotiating skills
• Excellent time management skills
• Ability to work both autonomously and within the group and Onshore team
• A proactive, initiative, flexible and positive attitude
• High attention to detail, with motivation and focus
• Team and customer focused
• Intermediate computer skills
• Proficient in MSO and/or Google Suite applications
• Approachable with a “Can Do’ attitude
WHAT SUCCESS LOOKS LIKE
• Uninterrupted business operations.
• Highly satisfied customers.
• Achievement of KPIs.
• Highly motivated and high-performing workforce.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share
these common values:
• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.
Join the A-Team and experience the A-Life!
Skills Required
- At least 2 years of solid telecommunications background and/or B2B sales experience
- Customer-facing experience providing front-end support
- Strong problem-solving, analytical, and resolution skills
- Excellent communication, interpersonal, and negotiating skills
- Excellent time management skills
- Ability to work autonomously and within a team and onshore team
- Proactive, flexible, and positive attitude
- High attention to detail, motivation, and focus
- Intermediate computer skills
- Proficiency in Microsoft Office and/or Google Workspace applications
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
