Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
At OurAssistants, we connect e-commerce and service-based businesses with highly skilled virtual professionals who help streamline operations, improve customer experience, and support business growth. We are committed to creating a collaborative and growth-oriented remote work environment for our team members. Learn more at ourassistants.com.
We are seeking a proactive and detail-oriented E-Commerce Virtual Assistant to support daily operations for online stores and e-commerce brands. This role involves customer support, order management, product listing updates, administrative support, and coordination across various e-commerce platforms.
The ideal candidate has experience working with online stores, understands e-commerce workflows, and can efficiently manage multiple tasks in a fast-paced environment.
Key ResponsibilitiesCustomer Support- Respond to customer inquiries via email, chat, social media, or support platforms.
- Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
- Deliver professional and customer-focused support to maintain positive customer experiences.
- Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
- Update order statuses, tracking information, and customer records.
- Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
- Upload and update product listings, descriptions, pricing, and images.
- Monitor inventory levels and report stock concerns.
- Assist with catalog organization and product categorization.
- Maintain accurate records, reports, and documentation.
- Assist with data entry, spreadsheets, and workflow tracking.
- Support promotions, product launches, and marketing initiatives when needed.
- Assist with social media scheduling and content posting.
- Coordinate basic graphics or marketing assets using Canva or similar tools.
- Monitor comments and messages on social platforms when needed.
- Minimum 1–2 years of experience in e-commerce support or virtual assistance.
- Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
- Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus.
- Familiarity with Canva or basic content creation tools is preferred.
- Ability to work independently and proactively in a remote environment.
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
- Competitive salary based on experience
- Permanent remote work setup
- Opportunities for training and career growth
- Supportive and collaborative work environment
Skills Required
- 1-2 years of experience in e-commerce support or virtual assistance
- Experience with Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar platforms
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Proficiency in Google Workspace, Microsoft Office, and spreadsheets
- Ability to work independently and proactively in a remote environment
- Must be currently residing in the Philippines or Latin America
- Stable internet connection and remote-ready workstation
- Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk
- Familiarity with Canva or basic content creation tools
What We Do
OurAssistants provides remote staffing and outsourcing solutions, connecting businesses with skilled global virtual professionals and AI-equipped virtual assistants. It supports clients across property management, health operations, legal support, financial management, and engineering. The company matches talent to client needs, manages onboarding, and provides ongoing support, helping organizations expand capacity and improve efficiency while building high-performing remote teams without geographic limitations.
