E-Commerce Support Analyst

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

For more information about our privacy policy, please click here.

SUMMARY
The eCommerce Support Analyst is a member of the Technology Team and will work with users, stakeholders, external partners, and other departments to bring innovative eCommerce and digital channel revenue solutions to Towne Park locations through inventory management, pricing optimization and distribution strategies. The role will help test new Towne Park and third party eCommerce technologies, deploy existing eCommerce tools through the organization to expand market share, boost online demand, drive revenue performance and identify and implement best practices and areas for improvement to help adapt and scale eCommerce across the entire organization. This role will report to Director, eCommerce.

Job Details:

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Support Account Managers with internal Towne Park eCommerce tools (Smart Aggregation, Dynamic Pricing, Inventory Management, Monthly Parking) and ensure the tools are utilized fully to deliver maximum performance.
• Assist in the onboarding of a new eCommerce location to deploy and train Towne Park Field leadership in adopting applicable eCommerce tools.
• Regularly engage with Field leadership to review eCommerce performance, identify opportunities for improvements, and implement necessary changes to grow eCommerce revenue.
• Maintain aggregator relationships including new site deployments, problem resolution, and accuracy/timeliness of payments.
• Monitor site-level eCommerce performance, identify anomalies, and rectify issues as they arise.
• Support and develop reporting and measurement of eCommerce initiatives.
• Participates in planning, testing, and implementation of enhancements and upgrades to relevant applications and systems to minimize operational interruptions.
• Bringing new initiatives to market and champion with clients and associates.
• Maintain a high level of organization and meet deadlines, internal and external.
• Collaborate with Technology peers to leverage data and applications to grow eCommerce potential across the organization.

QUALIFICATIONS

• Bachelor’s Degree OR equivalent combination of education, experience, and/or certification.
• Strong financial acumen.
• Experience in bringing new initiatives to market with excellence.
• Ability to plan, set priorities, and manage workload, at times under pressure to meet deadlines.
• Perform work in a timely and high-quality manner.
• Ability to function independently and make decisions in a fast-paced environment.
• Experience with eCommerce and digital marketing is highly desirable.
• Understanding of Project Management tools and techniques.
• Strong written and verbal communication skills.
• Excellent customer service skills.

SCOPE

Authority to Act:

The job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified frequently. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods and may be required to run; walk; handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.