At ARKET, every customer interaction is an opportunity to inspire. We are now looking for an E-Commerce Specialist to join our Digital CX team and help create engaging digital experiences that support both our customers and our business goals.
In this role, you will work across several areas of our e-commerce operation, including customer communication, content management, campaign execution, and site optimization, but your main responsibility will be our newsletter channel.
What you will do
In this role, you will:
- Coordinate and execute newsletters across multiple markets, languages, and customer segments.
- Support the planning, setup, quality assurance, and delivery of newsletter campaigns.
- Work with A/B testing, audience selections, and performance follow-up to continuously improve customer engagement.
- Manage and publish content across arket.com, ensuring accuracy, consistency, and timely execution.
- Create and manage promotions, vouchers, and campaign activities across digital channels.
- Maintain and optimise search functionality, product recommendation areas, and customer-facing site experiences.
- Ensure products are enriched with accurate attributes and information to support successful launches across markets.
- Act as a superuser for relevant e-commerce systems and contribute to improving digital processes and ways of working.
Who you'll work with
You will be part of ARKET's Digital CX team and work closely with colleagues across CRM, Merchandising, Product, Marketing, Brand, and Customer Experience. This is a highly collaborative role where you will contribute to shared business goals while working cross-functionally with multiple teams across the organization.
QualificationsWe are looking for someone who has:
- A few years experience of working within e-commerce, digital operations, online merchandising, CRM, or a similar digital business environment.
- Experience working with newsletters, email marketing, CRM campaigns, or customer communications is highly valued.
- Experience working with content management systems, e-commerce platforms, or other digital tools and systems.
- Hands-on experience coordinating digital campaigns, newsletters, website content, or customer communications.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- A proactive approach to problem-solving and the confidence to take ownership when challenges arise.
- An interest in digital customer journeys and how content, communication, and site experience contribute to commercial performance.
- The ability to quickly learn new systems, processes, and ways of working.
- Excellent communication and stakeholder management skills.
- Fluent English communication skills, both written and spoken.
Experience within fashion retail is considered a merit, but we are primarily looking for someone with a strong interest in e-commerce and digital customer experiences.
Behaviours based on our values
- Delivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.
- Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions & anticipate and address issues before they arise.
- Communication: Able to communicate clearly in writing and verbally, you should be able to explain technical or complex points simply and keep stakeholders informed and updated.
- Collaboration: Abiliity to work constructively with other colleagues, share knowledge and support teammates. You should also be openminded and accept feedback professionally.
- Adaptable & Curious: You should be able to adjust to changing priorities, learns new tools and processes quickly and show curiosity and self-development
This is a full time temporary contract for 12 months based at our Head Office in Södermalm Stockholm.
If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than 21/8 2026. Due to data policies, we only accept applications through our career page.
We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with four days per week at the office to foster teamwork and engagement. One day per week, you’ll have the flexibility to work remotely.
Please note this position is offered on a local contract, therefore you should have the legal right to work in Sweden before applying. Other candidates are welcome to register their interest, and we will keep you in mind for future opportunities.
WHO WE ARE
ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.
WHY YOU’LL LOVE WORKING HERE
We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, Sweden-based colleagues also receive:
- 30 days holiday
- A collective agreement which includes pension and life insurance
- Wellness benefit 4000kr/year
- Benify Benefits Portal
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
We look forward to hearing from you
Skills Required
- A few years experience within e-commerce, digital operations, online merchandising, CRM, or a similar digital business environment
- Experience working with newsletters, email marketing, CRM campaigns, or customer communications
- Experience working with content management systems, e-commerce platforms, or other digital tools and systems
- Hands-on experience coordinating digital campaigns, newsletters, website content, or customer communications
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment
- Proactive problem-solving and ownership of challenges
- Interest in digital customer journeys and commercial performance
- Ability to quickly learn new systems, processes, and ways of working
- Excellent communication and stakeholder management skills
- Fluent English communication skills, both written and spoken
- Experience within fashion retail
- Legal right to work in Sweden (local contract requirement)
- Ability to work primarily from the Head Office in Södermalm, Stockholm (office-based 4 days/week, 1 remote day)
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
