The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment.
Key Responsibilities:- Oversee daily order processing and ensure timely delivery.
- Coordinate with logistics and suppliers for stock and shipment updates.
- Maintain accurate product data, stock levels, and pricing on the website.
- Support customer service with order, refund, and delivery queries.
- Track inventory and flag shortages or delays to management.
- Generate daily, weekly, and monthly reports on operations and KPIs.
- Ensure operational workflows meet internal SLAs and quality standards.
Requirements
- Bachelor’s degree in Business, Supply Chain, or related field.
- 1–3 years of experience in e-commerce operations or fulfillment.
- Excellent organizational and multitasking skills.
- Strong Excel skills and familiarity with e-commerce tools.
- Detail-oriented, proactive, and customer-focused.
Skills Required
- Bachelor's degree in Business, Supply Chain, or related field
- 1-3 years of experience in e-commerce operations or fulfillment
- Excellent organizational and multitasking skills
- Strong Excel skills
- Familiarity with e-commerce tools
- Detail-oriented, proactive, and customer-focused
What We Do
webook.com is a Saudi Arabia-based super-app for entertainment, travel, and lifestyle. It serves as a one-stop platform for users to discover and book tickets for concerts, sporting events, cultural shows, flights, hotels, and restaurants. The platform integrates various services to provide a seamless experience for planning trips and outings, offering features like event notifications, secure ticket reselling, and dining reservations.
