The Role
Support day-to-day e-commerce operations across websites and marketplaces: manage product uploads and merchandising, monitor inventory, orders and fulfillment, coordinate with marketing/logistics/customer service, assist site launches and promotions, troubleshoot site issues, and track performance metrics and operational reports.
Summary Generated by Built In
DNAM Brands owns and licenses a portfolio of globally recognized fashion brands, including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka. As we continue to expand our direct-to-consumer business, we are building a team focused on delivering a best-in-class online shopping experience across every brand.
We are seeking a detail-oriented, tech-savvy E-Commerce Operations Associate to support and optimize our day-to-day online store operations.
This role is critical to ensuring our e-commerce ecosystem runs smoothly, efficiently, and accurately. You will manage backend operations, support product launches, maintain site accuracy, and help create a seamless customer journey from click to delivery. You’ll collaborate closely with Marketing, Merchandising, Customer Service, and Fulfillment teams to ensure our digital storefronts are operationally sound, conversion-optimized, and customer-focused.
If you are highly organized, analytical, and fluent in Shopify, this is an opportunity to play a key role in scaling fast-growing fashion brands.
Responsibilities
- Support day-to-day e-commerce operations across the website and marketplaces
- Manage product uploads, updates, and site merchandising
- Monitor inventory, order flow, and fulfillment issues
- Coordinate with marketing, logistics, and customer service teams
- Assist with site launches, promotions, and product drops
- Troubleshoot site issues and escalate as needed
- Track performance metrics and maintain operational reports
Qualifications
- 1+ years of experience in e-commerce or digital operations
- Strong familiarity with Shopify
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Basic understanding of inventory and fulfillment workflows
- Strong communication and problem-solving skills
- Experience in fashion or DTC brands preferred
- Tracking and managing stock for multiple brands across various sales channels
Skills Required
- 1+ years of experience in e-commerce or digital operations
- Strong familiarity with Shopify
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Basic understanding of inventory and fulfillment workflows
- Strong communication and problem-solving skills
- Tracking and managing stock for multiple brands across various sales channels
- Experience in fashion or DTC brands
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The Company
What We Do
Silhouette America is a leading manufacturer of arts and crafts products, focusing primarily on personal desktop cutting systems. The company empowers creativity for crafters and makers through the production of electronic cutting machines, such as the Cameo and Portrait series, and accompanying intuitive design software, providing precision and control for a wide variety of creative projects.
