Senior e-Commerce Manager

The Company

iNova is a different kind of health company. We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world. Our diverse portfolio of iconic, market-leading consumer health brands and prescription medicines are backed by science and distributed in over 75 markets across Asia, Australia, New Zealand, Middle East & Africa and Europe. Experience the iNova difference today.

The Opportunity

We currently have an opportunity for Senior e-Commerce Manager to join our e-Commerce team on a full-time basis.

At iNova, we’re a different kind of consumer healthcare company — one that thrives on growth, bold ambition, collaboration, and fast decision-making. We move with pace and purpose to unlock the full potential of our trusted brands and deliver meaningful health solutions to consumers across the region.

The eCommerce Manager for Thailand will play a pivotal role in driving this ambition forward. Thailand is one of iNova’s largest and fastest-growing eCommerce markets, representing a key growth engine for our business. This role will own the end-to-end eCommerce performance, from fuelling online demand generation and managing strategic platform partnerships to optimizing operations and unlocking growth through data, innovation, and flawless execution.

More than a traditional eCommerce role, this position will also be the testbed for innovation and insights— using the eCommerce channel to pioneer eCommerce-first initiatives that shape the future of our brands. The successful candidate will combine commercial acumen with creative thinking to deliver measurable results in market share, GMV, and profitability.

Key to success will be the ability to:

• Set and deliver an ambitious and profitable eCommerce growth strategy aligned to iNova’s Thailand business objectives.
• Drive performance across platforms such as Shopee, Lazada, and TikTok Shop through superior campaign planning, media investment, and data-led optimization.
• Leverage analytics and insights to identify new growth levers, accelerate brand visibility, and maximize ROI.
• Build and manage strong relationships with eCommerce enablers, agencies, and internal stakeholders to deliver flawless execution at speed.
• Champion a high-performance, collaborative culture that embodies iNova’s entrepreneurial spirit and growth mindset.

This is a rare opportunity to lead digital growth for a market that sets the pace for iNova’s eCommerce success across the region — where you’ll have the autonomy, backing, and scale to create meaningful impact and shape the future of consumer healthcare online.

About You

To be successful in this role, you will possess the following

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
• 8+ years of hands-on experience in driving eCommerce strategy and operations, ideally in FMCG or consumer healthcare. We're looking for someone who doesn't just talk strategy but rolls up their sleeves and delivers results.
• Proven ability to manage key accounts and build strong partnerships with e-marketplaces, e-retailers, and eCommerce enablers. Familiarity with the eCommerce landscape in Thailand is a must, as well as solid networks within the Thai ecommerce ecosystem.
• Mastery of eCommerce growth levers, with a solid track record in driving onsite and offsite traffic, improving conversion rates, and increasing basket sizes. You know how to pull the right levers—whether through performance marketing, optimization tactics, or merchandising strategies—to achieve rapid growth and maximize sales.
• Skilled in data analytics with hands-on experience using tools like Google Analytics, Excel, Tableau, or similar. You’re someone who thrives on turning data into actionable insights to optimize campaigns and drive measurable performance improvements.
• A proven doer with exceptional project management skills—you know how to prioritize, plan, and execute tasks efficiently, ensuring nothing falls through the cracks while hitting key deadlines and targets.

Personal Attributes

• High-energy, dynamic and driven, with the ability to hit the ground running as an individual contributor. You’re excited to take ownership of growing the business and eventually build and lead a high-performing team.
• A true brand advocate, passionate about representing and championing our portfolio of consumer healthcare brands. You’re committed to ensuring these brands make a powerful impact across digital platforms.
• Strong interpersonal and communication skills, with the ability to seamlessly collaborate across departments (Marketing, Sales, IT, Supply Chain) and manage relationships with external partners. You're equally comfortable leading discussions as you are rolling up your sleeves to get things done.
• An entrepreneurial mindset with a passion for digital commerce innovation. You thrive in a fast-paced environment, driving results and growth with a relentless focus on achieving business targets.
• A customer-centric mentality with a deep understanding of how to create seamless, engaging, and memorable online experiences that resonate with our consumers.

Additional Requirements / Working Conditions

• Adhere to company values at all times

If you wish to be part of an energetic team within a thriving organization, focused on bringing innovative products to market, please APPLY TODAY! We want you to join us in our pursuit of healthy living!