The Role
Monitor and evaluate AI customer conversations, identify response errors and recurring queries, and support AI training using brand guidelines, FAQs, policies, and SOPs. Assist with CRM campaigns, competitor research, marketing creatives, website updates, e-commerce reporting, and documentation. Collaborate with the customer experience team to improve AI communication, tone of voice, accuracy, and overall customer experience.
Summary Generated by Built In
About the Role
We are looking for a highly motivated and detail-oriented E-commerce Intern who is passionate about E-commerce, Digital Marketing, CRM, and AI-powered customer experience. In this role, you will primarily work on monitoring and improving how our AI assistant communicates with customers. You will review customer conversations, identify gaps or incorrect responses, and help train the AI based on our brand guidelines, FAQs, policies, and SOPs. You will also get hands-on exposure to CRM campaigns, competitor research, marketing, creatives, website updates, and e-commerce performance reporting.
Key Responsibilities
Key Responsibilities
AI & Customer Experience
● Monitor AI customer conversations on a daily basis and identify incorrect, incomplete,
or inappropriate responses.
● Review AI conversations to ensure responses are accurate, helpful, and aligned with
brand guidelines.
● Identify recurring customer queries, response gaps, and areas where the AI needs
improvement.
● Assist in training and improving the AI assistant based on brand guidelines, FAQs,
policies, and SOPs.
● Ensure the AI maintains the brand's tone of voice while communicating with
customers.
● Work closely with the CX team to continuously improve AI responses and customer
experience.
● Track common AI errors and maintain basic documentation of improvements and
training requirements.
● Support the E-commerce team with other day-to-day tasks and projects as required.
Requirements
Who We are Looking For
● A student or recent graduate interested in E-commerce, Digital Marketing, CRM, or
AI.
● Comfortable analyzing customer conversations and understanding customer intent.
● Curious about how AI communicates with humans and interested in improving AI
responses.
● Basic understanding of digital marketing and social media is a plus.
● Good research and analytical skills.
● Comfortable working with Google Sheets/Excel and preparing basic reports.
● Willingness to learn new tools and technologies.Department: E-commerce
Duration: 2 Months
Stipend: ₹10,000 - 15,000
Location: Kozhikode
Skills Required
- Student or recent graduate interested in e-commerce, digital marketing, CRM, or AI
- Ability to analyze customer conversations and understand customer intent
- Interest in improving AI responses and customer communication
- Good research and analytical skills
- Comfort using Google Sheets or Microsoft Excel and preparing basic reports
- Basic understanding of digital marketing and social media
- Willingness to learn new tools and technologies
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The Company
What We Do
Make Your Own Perfume (MYOP) LLP is the organization behind the MYOP recruitment site. Its available listing, for an Operations Executive – Legal and Compliance role in Kozhikode, indicates operational responsibilities involving legal documentation, statutory compliance, licensing activities, approvals, and regulatory matters. The company’s name suggests a perfume-focused business, but the available public listing does not provide a fuller corporate mission or product description.
