E-Commerce General Associate (2776)

Summary:                                                                         

The E-Commerce Associate will work in all areas of the E-Commerce department and must be able to work independently as well as within a team environment. The Associate will perform various tasks to prepare, photograph, list items online, and fulfill orders. The associate is responsible for performing daily tasks at multiple stations as needed.

Essential Duties and Responsibilities:

• Meet all required KPIs across the operation as set by the Operations Manager
• Complete function and awareness of the processing & photography station in totality
• Responsible for complete function and awareness of the shipping area in totality
• Properly route electronics, authentic items, and jewelry for further testing
• Perform accurate and quality photographs of objects to be listed online.
• The complete fulfillment of customers’ orders in the shipping department
• Inspect all items received for value and quality.
• Maintain a clean and safe work environment.
• Ensuring correct spelling and names of things are reflected on labels and online.
• All other duties as assigned.

Education and Experience:

• Effectively communicate in English, perform basic calculations, and understand and follow standard practices and instructions.
• A High School Diploma or equivalent is highly desirable.

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.
• Communication and customer services - Ability to read, write, and communicate effectively in English.  Spanish/French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and requesting clarification when needed.
• Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.
• Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.
• Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
• Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for their own actions.  Follows through on commitments.
• Work Quality - Demonstrates accuracy, completeness, and neatness.  Seek opportunities to enhance and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.
• Quantity of work - The manager produces work efficiently and in a timely manner.
• Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan.
• Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
• Safety and Security—Observe all safety and security procedures and report any safety deficiencies to your immediate supervisor. Use equipment and materials properly. Know what Material Safety Data Sheets (MSDS) are and where they are stored.
• Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.   
• Adaptability - Adapts to changes in the work environment, manages competing demands, and adjusts approaches and methods to fit the situation best. Can effectively deal with frequent changes, delays, or unexpected events.
• Detail-Oriented – Must be an organized professional with an excellent eye for detail.
• Diversity—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform basic functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must frequently bend, stoop, kneel, crouch, or crawl to perform their duties. The employee is occasionally required to stand, walk, climb, or balance. The employee must frequently lift and move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: Work in a quiet environment; Able to work within small, confined areas at times and in a non-A/C warehouse environment.