Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
E-Commerce Customer Engagement Lead (North America)
About the team:
Hospitality Solutions combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do.
What you’ll be doing?
We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Hospitality Solutions’ state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques.
Key Responsibilities:
Lead Regional Engagements: Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform.
SKU Management Strategy: Develop a data-driven SKU management strategy, identifying optimal SKUs for retail customers based on insights and analytics.
SKU Development: Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts.
Content Optimization: Ensure the creation of top-notch SKU content that highlights hotel brands' unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions.
Performance Audits: Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings.
Data Analysis and Reporting: Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders.
Qualifications and Education Requirements:
Bachelor’s degree in Marketing, Communications, or a related field.
3+ years of experience in e-commerce, digital marketing, or revenue management—preferably within the hotel or travel or retail sectors, including agency or consulting exposure in US region, EMEA Applicants are welcome.
Good command of digital marketing strategies, web analytics, data visualization, and e-commerce platforms.
Exceptional qualitative skills, with the ability to convey data-driven insights effectively to clients.
Proven project management expertise, with the ability to engage and coordinate with both internal and external stakeholders.
Familiarity with hotel retail analytics, brand management, shopper marketing or brand agency work is a plus.
Personal Attributes:
Excellent written and verbal communication skills in English.
High levels of integrity and professionalism.
Strong qualitative and problem-solving abilities.
Meticulous attention to detail and commitment to follow-through.
Ownership mindset focused on achieving business outcomes.
Why Hospitality Solutions?
At Hospitality Solutions, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel and retailing.
Outstanding Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 4 days (one day/quarter) Volunteer Time Off (VTO)
- 5 days off annually for Year-End Break
- We offer a comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- An infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
Note – Over the coming months, TPG and Sabre are working together to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting the Hospitality Solutions business, which is now owned by TPG.
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected].
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
#LI-Remote#LI-TJ1Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
