E-Commerce Associate Manager, Erborian

At Erborian, our mission is simple: bring you your best complexion yet with the help of easy-to-use, unique hybrid products. We aim to help you simplify your routine without skimping on the level of care, protection, and nourishment your skin craves, which is why our best-selling BB and CC Creams are the perfect blend of coverage and skincare in one tube so you can feel good in your own skin. With presence in Paris, UK, and Korea, Erborian is quickly growing in the US and is looking to build a stronger online presence.

JOB SUMMARY:

The E-Commerce Associate Manager will be responsible for the day-to-day strategy and management of the e-commerce business, reporting to the Sales & Marketing Director of Erborian US and working closely with the Paris Digital Team. The candidate has a proven track record for project management and will be responsible for optimizing the e-commerce website to drive growth in traffic, conversion rate, and ultimately sales. They will optimize inventory, manage visual merchandising, oversee imagery and copywriting production, and be part of the entire customer journey from acquisition to retention.

JOB RESPONSIBILITIES:

• Website Optimization/Management

• Own the end-to-end management of product catalog and quality-check all imagery, video and copy uploaded to site.
• Ideate and design e-commerce experiences on Sales Force SFCC platform concretely setting up all contents, promotions, etc. directly in SFCC’s business manager (back office).
• Implement A+ content as well as best practices to enhance conversion rates and engagement.
• Identify and troubleshoot website bugs and monitor website and data to drive improvements in the online shopping experience.
• Monitor daily sales trends and provide insights and analysis for key stakeholders, utilizing data to make recommendations.
• Plan and optimize the e-commerce marketing calendar based on holiday sales, promotions, and new product launches.
• Assist with content briefing for any new e-commerce asset needs for U.S market.
• Monitor discount rate and promotional schedule according to forecast.
• Forecast and manage web stock based on market trends and growth objectives.
• Forecast any key promo periods, GWPs and kits according to product lead times. 
• Track, plan and manage inventory flow to e-commerce warehouses.
• Ensure that website inventory is accurate and reflective of warehouse stock and monitor for any OOS issues on the website.
• Consistently track competitive landscape for best-in-class customer experience.
• Act as key liaison between warehouse, logistics, and customer care teams to ensure smooth processing of outbound orders and returns.
• Identify any bugs with the order fulfillment process and raise issues to relative departments.
• Provide product knowledge to Customer Care team as needed.
• E-CRM & Loyalty
• Own the E-CRM planning calendar and adapt strategy based on current market landscape.
• Partner with cross-functional partners on email copy, campaign planning and retention strategies and production.
• Ensure email cadence and monitor any delivery issues with the development team.
• Monitor weekly performance and provide key stakeholders with analysis and business insights.
• Guide key marketing and content strategies across CRM and the website based on inventory availability, excess stock, and sales goals.
• Consistently track competitive CRM landscape for best-in-class customer experience.

KEY PERFORMANCE INDICATORS:

• Sales performance and data analysis
• Brand presentation
• Internal and external relationship quality

REQUIREMENTS:

EDUCATION

• Completed Bachelor’s degree

EXPERIENCE

• 1-3 years+ of experience in E-commerce, Digital Marketing, or Data Analytics.
• Experience in Salesforce a plus
• Experience with consumer products preferred

SKILLS

• Excellent verbal, written & presentation skills
• Must present a positive, professional and energetic attitude, be able to work in a team, be proactive and remain self-motivated
• Must be detail oriented, and have excellent organization and time management skills
• Must have strong computer skills and proficient with Microsoft Office (Excel, Word & PowerPoint, Outlook)
• Beauty industry know how, passion for cosmetics/beauty products
• A self-starter with the ability to problem solve and brainstorm in a fast-paced, collaborative environment and act with a strong sense of accountability.
• Ability to work effectively with and present to individuals at all levels.
• A keen listener, capable of receiving feedback and pivoting strategy with agility and analytical aptitude.
• Flexibility to wear many hats and own the entire e-commerce experience from ideating and design to execution and analysis.
• Must be an ambassador of the Erborian Brand

PHYSICAL & TRAVEL REQUIREMENTS

• Must be available from Monday to Friday
• Ability to work a flexible schedule to meet the needs of the business, including travel to NY office at least 3X monthly or as needed.

The compensation for this role ranges from $60,000 - $65,000 (based on skills, experience and with differentials applied if outside of NYC.)

Erborian North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE Group is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values:  entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check. investigation