E-Commerce Advisor

Company Description

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries in Europe, the Americas, Asia Pacific, Middle East and Africa, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs about 9,000 people worldwide and is a company of the Umdasch Group which has been standing for reliability, experience and trustworthiness for more than 150 years.

Job Description

As an E-commerce Advisor at Doka Canada, you will provide essential administrative and logistical support to our sales team, ensuring smooth operations and effective customer engagement. You will be responsible for maintaining and enhancing our e-commerce platform, optimizing digital content, and analyzing performance metrics to drive sales and conversion goals. This role requires a blend of technical proficiency and collaborative skills to support both sales and marketing initiatives.

Main Responsibilities:

• Administrative and Logistical Support: Provide administrative and logistical support to the sales team, including order processing/entry, record keeping, and responding to customer inquiries and RFPs.
• Sales Reporting: Generate reports on sales targets, activity, and other related metrics to support the sales team's objectives and strategy.
• Presentation Preparation: Prepare presentation materials and exhibits for sales meetings and customer engagements, ensuring high-quality and impactful content.
• E-commerce Website Maintenance: Maintain e-commerce websites, ensuring accurate product data and quality checks are performed regularly to support corporate sales and conversion goals.
• Digital Asset Coordination: Coordinate digital assets, ensuring they are updated and optimized for the best user experience and engagement.
• Performance Tracking: Track site traffic, user behavior, and trends; analyze and report on program effectiveness to inform future strategies.

Qualifications

• Bachelor´s degree in business, marketing, communication or a related field
• 3 years of related experience
• Fluent in spoken and written English
• Excellent software skills (Excel, Word and Doka’s internal systems)

Additional Information

Characteristics for Success: 

• Passionate to Win: You are aware of your strengths and join forces to achieve goals. You are committed and willing to go the extra mile to contribute to the success of the team and company.
• Collaborative Team Player: You address grievances directly and immediately in personal discussions, defining clear responsibilities and roles within the team.
• Trust and Respect: You see the potential in differences and embrace diversity as a treasure. You actively seek to understand others and engage in constructive discussions.
• Understanding Partner Needs: You communicate effectively, linking actions to the added value for partners. You seek and act on critical feedback to improve mutual expectations and performance.
• Learning from Success and Failure: You contribute ideas actively and are open to experimenting and learning from failures, making insights visible for others to benefit.
• Sharing Know-How: You learn from the market, competition, and internal insights, actively sharing knowledge and best practices with the team.
• Making It Happen: You get to the point, offering constructive solutions to complaints and providing immediate feedback where necessary.

We offer a competitive full-time annual salary ranging from $58,000 to $70,000, depending on your qualifications and relevant professional experience.