Our client, a non-banking financial service institution is currently seeking for an experienced, energetic and enthusiastic professional for the position of an E-Business Manager. The objective of this role is to drive sales through online platforms,move existing and prospective retail insurance products and processes to convenient self-service platforms.
Job DescriptionResponsibilities
- Ensuring timely resolution of issues that impact customers’ business relationship with the organisation as regards usage of our applications and software.
- Ensuring that sales activities are in a functional state on the platform.
- Supervising policies and managing access to products & services on the E-Platform.
- Uploading new products on the platform.
- Identifying opportunities for improvement in sales and retail using electronic medium.
- Create business relationship with online stores.
- Participating in the ongoing projects with partner platforms as an additional payment gateway for some of the E-Platform products and also to sell some of our products on their mobile platform
- Managing customer expectations of futuristic electronic solutions by ensuring that the organisation is properly represented on the electronic channel
JOB REQUIREMENTS
Education and Experience
- Bachelor’s Degree
- Good knowledge IT and e-business
- A minimum of 5 years working experience in a similar role
- Work experience from either a Financial, Telecommunication or Online retail Industry
- IT programming skills.
- Good experience in sales and business development
- Good Knowledge of the Insurance business and personnel practices
Desired Competence
- Understanding the customer
Manages customer expectations effectively
- Communication skills
Uses communication skills in a thorough and effective manner to manage own area of responsibility
- Management of Information
Establishes and maintains data and information records which are sufficient for own purposes and which meet company, legal and regulatory requirements.
- Planning & Organizing
Effectively and proactively plans, priorities and organizes caseloads in a way which allows for unexpected events and interruptions.
- Negotiation & Persuasion skills
Uses a range of strategies to achieve desirable outcome.
- Commitment to Excel
Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered.
- Analysis
Thinks through a situation systematically.
Desired Skills
- Communication skills (English), spoken and written
- Analytical Skills
- IT skills
- Product sales cycle (marketing and merchandising)
- Online knowledge of retail product development
- Process and operational management
- Electronic process and system design
- Business Writing (Good)
- Negotiation Skills (Good)
- Presentation skills (Very Good)
- Relationship Management (Very Good)
Knowledge
- Good Knowledge of online sales and e-business practices
- End- to- End business processes
- Business Ethics
Skills Required
- Bachelor's Degree
- Minimum of 5 years working experience in a similar role
- Good knowledge IT and e-business
- Work experience from a financial, telecommunication or online retail industry
- IT programming skills
- Good experience in sales and business development
- Good Knowledge of the Insurance business and personnel practices
What We Do
Fosad Consulting is an independent cross-industry HR and Engineering consulting firm. We partner with international and local companies seeking to accelerate the growth of their businesses by providing solutions that drive their businesses to succeed. Our solutions cater to multiple industries, including the oil and gas, financial services, telecommunications, transport, hospitality, healthcare and retail; and our projects are supported by professionals who have proven that they have what it takes to deliver against the odds to delight our clients. For over 20 years we have provided hands-on solutions to a number of global brands, hence we understand how they work, their expectations, as well as the need to constantly provide services that are top-notch and meet the required global standards. We are a leading provider of specialist Outsourcing solutions that extend to HR Services, Engineering, Expatriate Management protocols, Procurement, Learning & development interventions, Oil & Gas, and a host of services to some of the world’s most interesting brands. We are proud members of the Nigerian American Chamber of Commerce – a foremost organisation that seeks to bridge the gap between Nigerian businesses and their counterparts in the United States. We are also registered members of the Networking with the United States of America (NUSA) program; under the auspices of the US Commercial Service initiative in Nigeria. Part of our commitment to customer service means giving our clients honest, straightforward and, sometimes, even difficult advice. At Fosad we know you can’t afford to get it wrong and that’s why we do everything to make sure you get it right.
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