JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
https://www.myworkday.com/mohegan/d/inst/1$9925/9925$9876.htmldJob Duties
Interacts with customers by answering inbound customer service calls, responding to emails and performing outbound follow up calls as needed. Provides technical assistance to customers in relation to web sites. Establish and maintain new accounts. Funds existing accounts, by credit card, check, cash or mail. Handles sensitive information including credit card information and guest account security information. Performs daily data entry functions required to bring the internet wagering site online, verifies the accuracy of all daily track and wagering data and verifies the sites functionality. Account inquiries (balance, scratches, track conditions, results, etc.). Entry of horse names in computer system. Must be able to handle large volume of telephone calls at one time. Promote superior guest service.
Minimum Qualifications
High School diploma or general education degree (GED); two years related experience and/or training. Strong customer service skills with ability to interact effectively.
Work Shift:
Any (United States of America)RegularKnock, knock. Hear that sound? That's opportunity!
Top Skills
What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
