Responsible for optimizing the user experience of AF Group digital properties by creating information architecture and interaction design deliverables and leading the consistent implementation of User Centered Design (UCD) techniques and methods.
Performs UCD methods, such as user research, personas, user journey mapping, wireframing, and user testing to develop the user experience of AF Group web sites and mobile application. Works collaboratively with members of the Content Strategy, Visual
- Design, Analytics, and Tech teams to gather and synthesize requirements and develop design strategies and specifications. Mentors colleagues and business SMEs on UCD methods and best practices. Advocates for the user, while equally considering the objectives of the business.
- Plans, leads and conduct discovery and design research to inform UX vision and design.
- Participates in design strategy activities that set the experience direction for products.
- Plans, specifies and articulates design solutions via wireframes, prototypes, and other design documents
- Participates in innovation activities and seek opportunities for innovation and improvement in daily activities and core skills.
QUALIFICATIONS
- Bachelor's degree in Human-Computer Interaction or similar field; an advanced degree in human computer interaction, user interface design, human factors or design planning, is preferred. (Significant relevant work experience may substitute for an advanced degree.).
- Three plus year’s information architecture and usability analysis experience designing user interfaces for web based applications.
- Demonstrated ability to work with and influence stakeholders to determine user experience strategies, while working in a collaborative structure.
- Proven experience presenting work to decision makers, stakeholders and colleagues.
- Blend of corporate and agency experience preferred.
- Experience working in an Agile or Lean UX methodology preferred.
- Experienced in coordinating and user research and analyzing research and web metrics data.
- Experience integrating accessibility into designs, including 508 compliance and ARIA.
- Experience designing mobile applications preferred.
- Experience with large scale custom applications and CMS (Content Management Systems) projects preferred.
- Strong understanding of interaction design principles and current global UI/design pattern standards
- Expert in all facets of the user-centered design process, including requirements gathering, conceptual modeling, wireframing, prototyping, UI specifications, heuristic evaluations and usability testing. Samples or a portfolio that demonstrate this experience is preferred.
- Expert in design modeling tools, such as Axure, OmniGraffle, iRise, or similar
- Strong working knowledge of user experience deliverables including strategy and analysis documents, sitemaps wireframes, user journey diagrams, personas, prototypes and UI specifications
- Understanding of front-end technologies including CSS3, HTML5, jQuery UI, and other evolving interface standards to assist in design
- Understanding of Responsive Design and supporting frameworks such as BootStrap
- Practiced in project management techniques: scoping, estimating, and planning
- Must be able to manage time efficiently and prioritize appropriately
- Excellent verbal, written and presentation skills
PAY RANGE:
“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $80,960 and $135,520.”
We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
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Skills Required
- Bachelor’s degree in Human-Computer Interaction or a similar field
- Three or more years of information architecture and usability analysis experience designing web-based application interfaces
- Ability to collaborate with and influence stakeholders to determine user experience strategies
- Experience presenting work to decision makers, stakeholders, and colleagues
- Experience conducting user research and analyzing research and web metrics data
- Experience integrating accessibility into designs, including Section 508 compliance and ARIA
- Strong understanding of interaction design principles and current UI design pattern standards
- Expertise in user-centered design, including requirements gathering, conceptual modeling, wireframing, prototyping, UI specifications, heuristic evaluation, and usability testing
- Expertise with design modeling tools such as Axure, OmniGraffle, iRise, or similar
- Strong working knowledge of UX deliverables, including sitemaps, wireframes, user journey diagrams, personas, prototypes, and UI specifications
- Understanding of front-end technologies including CSS3, HTML5, and jQuery UI
- Understanding of responsive design and supporting frameworks such as Bootstrap
- Project management skills, including scoping, estimating, and planning
- Efficient time management and prioritization skills
- Excellent verbal, written, and presentation skills
- Advanced degree in human-computer interaction, user interface design, human factors, or design planning
- Corporate and agency experience
- Experience with Agile or Lean UX methodologies
- Experience designing mobile applications
- Experience with large-scale custom applications and content management system projects
- Portfolio demonstrating user-centered design experience
What We Do
Emergent Holdings’ elite team makes lives, companies and communities better! Emergent Holdings is driven by a singular goal — improving the health and safety of our customers and our communities. How do we do that? We create innovative insurance products, technology solutions and services to support our key stakeholders — individuals, employers, providers and strategic partners — improving the health and safety of the people and places we serve. At Emergent Holdings, we’re inspired to create, to challenge the status quo, to think not just about what our customers need now, but what they will need in the future. We are strategic thinkers. We are industry innovators. We are market trendsetters. Together, we are Emergent Holdings. Our diverse team of established industry experts embraces a culture of innovation and entrepreneurial spirit. That means we’re focused on innovation, on leading and shaping our markets and improving health and safety for our customers and communities. For our customers, the result is a suite of solutions, services and products delivered ahead of market needs — and in anticipation of member demands. We are tireless in our pursuit of the exceptional, and our companies deliver optimal customer experiences and improve people’s lives every day, by making workplaces safer and delivering affordable, solutions-focused healthcare services.
