What success looks like in this role:
Join us as a Dutch-speaking Knowledge Manager and play a key role in supporting one of the world's largest Quick Service Restaurant (QSR) brands. In this position, you'll help shape the way thousands of Service Desk agents and end users access and consume knowledge, driving better support experiences and faster resolutions across a global environment.
You will:
Own and continuously improve the IT Service Desk and End User Knowledge Base, ensuring content is accurate, relevant, and easy to use
Drive knowledge management excellence by maintaining high-quality documentation that enables efficient and consistent support
Work with ServiceNow as the primary Knowledge Management platform while applying ITIL, KCS, and industry best practices
Partner with Service Desk teams, technical support groups, and business stakeholders across a global organization
Identify opportunities to improve user experience through automation, AI, and GenAI-driven initiatives
Analyze Knowledge Base performance, generate insights and reports, and use data to drive continuous improvement
Lead and contribute to small-scale projects focused on knowledge optimization, efficiency, and innovation
Become a trusted advisor for knowledge management practices within a large international IT organization
You will be successful in this role if you have:
Bachelor's degree or equivalent professional experience
ITIL Foundation certification or strong ITIL knowledge
At least 2 years of experience in an IT Service Desk, IT Support, or similar environment
Professional/Advanced proficiency in Dutch and English, both written and spoken
Strong understanding of Service Desk processes and end-user support
Excellent writing, editing, and content structuring skills
The ability to translate technical information into clear, user-friendly documentation
A proactive, self-driven mindset with strong ownership and accountability
Curiosity and enthusiasm for new technologies, particularly AI and GenAI solutions
Good stakeholder management and communication skills
Basic project management experience is an advantage
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities
#LI-AB1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Bachelor's Degree in any field
- ITIL Foundation certification
- 2+ years of IT Service Desk Level 1 experience
- Professional proficiency in Dutch
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
