Job Overview
Outbound tasks are the key point between departments. As an Outbound Specialist, you will be on the front line of creating the best possible flow for the company’s operational side and, most of all, ensuring customer satisfaction.
With other versatile tasks, a big part of your job will be planning and executing the outbound calls to our customers and helping to maintain the high-performance level within the teams included. You will be controlling the customers’ journey from the beginning and making processes short and effective all the way.
We offer a versatile, interesting and important career opportunity for a dedicated professional.
Join our Outbound team and help us deliver the top-notch service that our players deserve.
About Play North
We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team.
We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands.
Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.
Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!
Responsibilities:
- Serve as the point of contact for all outgoing customer inquiries.
- Ensure timely and reliable phone and email-based assistance to players with their document submission or verification.
- Coordinate, execute and collaborate with other departments to handle outbound calls related to registration and document upload.
- Provide exceptional outbound customer service and support to all players.
- Maintain accurate records of customer interactions and document submissions.
- Assist in making the registration process smooth and efficient for new customers.
- Responsible for a part of onboarding our new customers
Requirements:
- Excellent communication skills in the Dutch and English language (both written and verbal)
- Previous experience in customer service or compliance roles.
- Strong eye for details and good organising skills.
- Ability to work efficiently in a fast-paced environment.
- Knowledge of regulatory requirements related to customer due diligence.
- Ability to handle sensitive information with discretion.
- Proactive problem-solving skills.
What we offer
- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at [email protected]".
Skills Required
- Excellent communication skills in Dutch and English
- Previous experience in customer service or compliance roles
- Strong eye for details and good organizing skills
- Ability to work efficiently in a fast-paced environment
- Knowledge of regulatory requirements related to customer due diligence
- Ability to handle sensitive information with discretion
- Proactive problem-solving skills
What We Do
Play North Ltd is the global iGaming company that brought you Pikakasino in Finland and Kansino in the Netherlands. Since 2018 we have bent over backwards to create fast, safe and simple online casinos where there are fewer distractions and noise and more happy customers. We only operate in regulated markets and highlight responsible gaming throughout our operations. We are a constantly growing team of around 100 individuals. We are located on the sunlit island of Malta and the vibrant Estonian capital Tallinn. Our Culture We put our fists in the air for simplicity, honesty and integrity - the values we live and work by every day. Things are just easier without complex bureaucracy and obscurity. We value every team player and believe in freedom and trust. We operate on a hybrid working model to combine the best of both worlds - the good vibes of our brand-new offices and the comfort of remote work. Flexibility is everything. We work hard and make things happen. But we also have lives! Things get done in the most professional manner, but we also love to have fun. We believe the best results are achieved in a relaxed and fun atmosphere. Beer Fridays, a book club, shared lunches, poker tournaments, sports events, parties, company trips - whatever makes us happy, we make it happen. But the world doesn’t spin around us. We are proud to announce that we are members of the Academy of Givers. At Play North we want to enhance our community of givers to improve philanthropic and corporate responsibility efforts.
