We are looking for Back Office Customer Support Agents to support Stellantis Connected Services across multiple European markets. The role focuses on handling customer cases, processing requests and supporting connected services through back-office activities while ensuring an excellent customer experience.
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Key Responsibilities:
You will be responsible for supporting, motivating and developing your team while ensuring high standards of performance and customer service.
Your main responsibilities will include:
- Manage customer cases from initial request through to resolution.
- Process back-office requests accurately and efficiently.
- Support Connected Services and vehicle-related enquiries.
- Update internal systems and maintain accurate records.
- Deliver high-quality service while meeting quality and SLA standards.
Requirements
- Fluent/native-level Dutch
- Strong command of English
- Previous experience in CS roles
- Strong communication and interpersonal skills
- Ability to motivate, coach and develop team members
- Strong organizational and problem-solving skills
- Customer-focused mindset
- Ability to work on-site in Lisbon, Monday to Friday
Benefits
- €1,400 gross base salary + €150 language allowance
- Performance bonus up to €100/month
- €7 meal allowance per working day
- Welcome bonus 2 k
- Opportunity to develop your leadership skills within an international environment
- Work with the Stellantis project
- Monday to Friday schedule
- On-site position in Lisbon
Relocation package included
- Your flight is on us – we’ll get you safely to Portugal
- Warm welcome at the airport and help to settle in
- Comfortable accommodation in shared apartments
- Free Portuguese lessons to get you speaking like a local
- Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events
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Get to know Atlean World 👇
Atlean World will be your recruitment partner every step of the way. Think of us as your guide on this exciting journey.
Your journey with us:
A warm welcome
The moment you apply, one of our recruiters will reach out to you. We’ll have a friendly chat, walk you through the role, and make sure you feel confident about what’s ahead.
Your questions answered
Got doubts or curiosities? Ask away. Our recruiters are here to clear things up and give you a full picture of the opportunity.
Connecting you to the right place
Once you’re excited and ready, we’ll prepare you for the next steps and introduce you to our client. We’re the bridge between your ambition and the career you’re looking for.
Here for you, always
Our support doesn’t stop with the introduction. We stay by your side throughout the process, ready to help with anything you need from clarifying details to giving guidance.
Your next job, without boundaries!
Skills Required
- Fluent or native-level Dutch
- Strong command of English
- Previous customer service experience
- Strong communication and interpersonal skills
- Ability to motivate, coach, and develop team members
- Strong organizational and problem-solving skills
- Customer-focused mindset
- Ability to work on-site in Lisbon Monday through Friday
What We Do
Atlean World is an international HR SaaS consultancy and recruitment agency that focuses on multilingual markets. They aim to promote multicultural environments as the new reality by streamlining the recruitment journey through advanced technology and AI tools, while maintaining a human-centric approach to support both candidates and clients in their global career and talent acquisition needs.
