Due Diligence Compliance Specialist
The Due Diligence Compliance Specialist is responsible for conducting robust due diligence across all Mukuru customer types, including individual customers, enterprise clients, vendors, service providers, and group partnerships. You will play a vital part in ensuring Mukuru maintains the highest standards of compliance, integrity, and risk management and support the maintenance of due diligence policies, processes, and related frameworks. Reporting directly to the Head of Financial Crime, you will work closely with business teams, Anti-Money Laundering Compliance Officers (AMLCOs), and other key stakeholders across the group.
Key Responsibilities:
Customer & Business Engagement
- Support the business with the customer onboarding process by means of process introduction, walkthroughs, and guidance.
Document Collection & Verification
- Gather, review, and validate KYC (Know Your Customer) documents, corporate records, company registration documents, licensing documentation, financial statements, and other relevant materials, depending on the customer type.
Due Diligence Checks
- Verify the identity, ownership, and legitimacy of new customers and partners.
- Conduct thorough due diligence to assess AML/CFT, legal, financial, operational, and reputational risks.
Regulatory Compliance & Internal Standards
- Ensure all activities comply with Mukuru’s internal policies, as well as local and international KYC, AML/CFT standards and regulations.
Cross-Functional Collaboration
- Work closely with compliance, legal, risk, operations, customer support teams, and in-country AMLCOs to address queries, resolve escalations, and support informed business decisions.
Risk Assessment & Research
- Use internal systems, processes, databases, and open-source tools to research and assess customer risk profiles, identifying any adverse media, sanctions exposure, financial crime, reputational risk concerns.
Reporting & Record Management
- Maintain clear, accurate, and up-to-date records of all due diligence activities; prepare concise reports for internal decision-making, audits, and regulatory needs.
Conducting Ongoing Due Diligence, Customer Refreshers & Monitoring
- Perform regular reviews and refreshers on existing customers to ensure continued compliance and to capture any changes in risk profile, ownership, operations, or regulatory standing. Monitor existing relationships for material changes, suspicious activity, or emerging risks.
Key Requirements:
- Grade 12 (Essential).
- Bachelor’s degree in law, business, finance, or related field (Preferred).
- 2-3 years AML/CFT and Compliance Due Diligence experience (Essential)
- ACAMS graduate or willingness to pursue ACAMS qualification (Preferred)
- Strong understanding of KYC, AML, CTF, and related financial crime regulations (both local and international).
- Proven experience conducting due diligence on a variety of customer types, including individuals, businesses, and institutional clients.
- Knowledge of company registration documents, licensing documentation, and other relevant supporting information required for thorough institutional and enterprise due diligence.
- Solid analytical skills with the ability to interpret complex information, assess risks, and recommend actions.
- Excellent written and verbal communication skills, with confidence engaging diverse stakeholders.
- Strong attention to detail, accuracy, and a commitment to maintaining confidentiality.
- Familiarity with due diligence tools, databases, and software platforms.
- Ability to manage multiple tasks, meet deadlines, and work both independently and as part of a team.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Similar Jobs
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
