- Role Summary:
Lead and govern the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) adoption across the enterprise, enabling service visibility and platform data integrity.
Skills:
Strong knowledge of CI classes, relationships, identification and reconciliation rules
Expertise in CMDB Health Dashboard, CI lifecycle management
Hands-on with Discovery, Service Mapping, and third-party data sources
Ability to define CI policies, normalization, and reconciliation strategies
Proven experience with CSDM 3.x+ implementation
Responsibilities
Key Responsibilities:
Own end-to-end CI lifecycle and maintain CI data health
Define and implement CSDM framework across business applications and services
Lead ServiceNow Discovery and integrations with infrastructure/cloud systems
Establish CMDB governance, KPIs, and data certification processes
Guide service mapping and CI class model alignment with business capabilities
Qualifications:
Experience: 10-14years
Education: Bachelor’s in IT, Engineering, or related field
Certifications: CSA, CIS–Discovery, and CSDM training preferred
Communication Skills: Clear communication across technical and business stakeholders, strong documentation ability
Skills Required
- 10-14 years of experience
- Bachelor's degree in Information Technology, Engineering, or a related field
- Strong knowledge of CI classes, relationships, identification, and reconciliation rules
- Expertise with CMDB Health Dashboard and CI lifecycle management
- Hands-on experience with Discovery, Service Mapping, and third-party data sources
- Ability to define CI policies, normalization, and reconciliation strategies
- Proven experience implementing CSDM 3.x or later
- CSA certification
- CIS-Discovery certification
- CSDM training
- Clear communication across technical and business stakeholders
- Strong documentation ability
What We Do
Daimler Trucks North America, LLC headquartered in Portland, Oregon, is the leading heavy-duty truck manufacturer in North America. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company, the world's leading commercial vehicle manufacturer.
