DTC - Insurance Account Representative

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Insurance Account Representative to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. 

SCOPE:

As an Insurance Account Representative, you will be responsible for selling products or services to targeted customers on behalf of the company. The role requires prospecting to qualified and non-qualified leads. Acting as the intermediary between a customer and the insurance company. The duty requires customizing insurance packages to meet the needs of each individual client. This includes fulfilling all policy requirements and assisting clients with servicing needs such as payments, changes, and claims.  This role would be ideal for an individual with insurance agency experience, that is familiar with a multi-line sales approach. Please note this position is hybrid in nature, with a primary focus on working remotely.  

DUTIES:

• Intermediary between company and customer, handling between 35 to 45 calls per day.
• Assist clients in selecting insurance policies that best meet their needs, preferences and budgets.
• Educate customers on insurance coverages and make recommendations based on their needs.
• Responsible for finding clients through prospecting, which includes cold calling, contacting referrals, working with qualified and non-qualified leads, and networking.
• Ability to meet and exceed sales quotas.
• Attends to all questions and inquiries in a courteous and highly professional manner, providing exceptional customer service and developing a rapport with the customer.
• Acts as liaison with underwriting, claims, and customer service.
•  Records customer queries by annotating the inquiry and corresponding response within customers' profiles.
• Prepares for customer inquiries through an in-depth examination of products, services, and customer service procedures. 
• Enters and maintains policy requests received from customers via telephone, fax or email.
• Resolves inquiries quickly and effectively with strong customer service skills.
• Reviews, analyzes, and completes endorsement submissions according to established underwriting guidelines. 
• Handles cancellations/reinstatements and other miscellaneous policy changes.
• Improves quality service by recommending process changes and identifying new product and service applications.

EDUCATION:

• High school diploma or equivalent required.

• A minimum of one year of experience as a licensed Insurance Producer is preferred.

• Must possess an active Property & Casualty or Personal Lines Insurance License.

• Florida licensure is preferred; however, candidates licensed in an eligible non-resident state must be able to obtain a Florida non-resident license immediately upon hire.

• Bilingual proficiency is preferred

SKILLS & EXPERIENCE: 

• A minimum of 1 year of Insurance sales experience is preferred.
• Must demonstrate soft skills including analytical skills, must have excellent communication skills, and must take initiative. 
• Must demonstrate familiarity with lead generation, relationship management, collaboration, and listening skills.
• Timely responses to inquiries, emails, and phone calls are a must.
• Knowledge using rating systems and client management systems is preferred.
• Proficient in Word, Excel, Windows-based applications, and internet usage. 
• Must be able to exercise good judgment and state opinions assertively.
• Strong verbal and written communication is a must. Concisely being able to express the same ideas to people at many different levels, delivering messages in a positive manner.
• Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously. 
• Must illustrate analytical skills to identify, gather and organize information.  
• Must be able to work independently and in a team environment.
• Must be able to perform accurate data entry.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.