Your Opportunity, Your Team
The Dropship Operations Specialist supports QVC Group and manages the planning and execution of customer order fulfilment from QVC/HSN dropship vendors, partnering with Vendors, Merchandising, and Planning to confirm sales plans, develop operational strategies, and track performance to ensure timely and cost-effective delivery.
Where You'll Work:
This role is remote and job seekers must reside in one of the following states PA, NJ, or DE to be considered. This role requires you to be on site at our West Chester, PA location as needed.
What You’ll Do:
Monitor and manage vendor performance to ensure service levels meet QVC/HSN standards.
Review reports and performance data to identify trends, set expectations, and determine next steps.
Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed.
Investigate delayed or problem orders, identify root causes, and partner with Customer Service when needed.
Collaborate with Merchandising, Customer Care, Planning, and vendors to keep operations aligned with business goals.
Communicate vendor, carrier, system, and customer issues to leadership, and escalate concerns when necessary.
Support vendor and item setup, reporting, and special projects to improve the customer experience and control logistics costs.
What You Bring:
Bachelor’s degree or equivalent business experience
3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations
Vendor management experience in an eCommerce environment is strongly preferred
#LI-SH1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- Bachelor's degree or equivalent business experience
- 3-5 years experience in eCommerce distribution, transportation, or customer contact operations
- Vendor management experience in an eCommerce environment
- Reside in PA, NJ, or DE and be available to be on-site in West Chester, PA as needed
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
