Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
- Understand the customer complaint as it relates to the DRAM component or module
- When not already provided, initiate contact with customer or customer representative to identify specific failing conditions
- Oversee and direct initial bench level, system level, and ATE level analysis and interpret results
- Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results
- Review feedback/Corrective Action (CA) from various manufacturing areas
- Ask follow-up questions as necessary to provide an adequate customer response
- Translate results to a customer friendly format
- Analyze data from various sources for trends and variations
- Communicate the needed process improvements
- Summarize the RMA background and FA results
- Identify the root cause and potential improvements for use in reports
- Identify and provide containment information associated risk assessment
- Generate both interim and final FA reports for customer consumption
- Provide customer support for ongoing questions/concerns related to the FA report
- Understand the latest process technology
- Recognize differences from previous technology nodes with the associated risks
- Understand the datasheet specifications for each device
- Stay up-to-date on common customer DRAM applications
- Partner with field support teams to understand ongoing customer status
- Engineering - Electrical
- Related field of study
- Technical Customer Support
- DRAM-related and/or semiconductor-related background
- Basic understanding of electrical/electronic principles
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills
- Good individual work habits
- Ability to work effectively in cross-functional teams
- Proficiency with Microsoft applications
- Strong attention to data
- Ability to handle occasional high stress situations in a professional manner
- Willing to work occasional abnormal hours to provide support for overseas customers or technical teams at other Micron sites
- Basic understanding of computer and other electronic hardware architectures
- Statistical data analysis
- Familiarity with JMP or similar statistical analysis software
- Programming experience preferred
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Top Skills
What We Do
We are a world leader in innovative memory solutions that transform how the world uses information. For over 45 years, our company has been instrumental to the world’s most significant technology advancements, delivering optimal memory and storage systems for a broad range of applications.
From smartphones and tablets to PCs and the data centers delivering services to these devices, Micron memory can be found fueling the applications you rely on every day. Micron memory is engineered to meet exacting needs in the most demanding environments across a wide range of applications including AI, automotive, mobile, data center and client. Because data is everywhere, Micron memory is everywhere, too.
Why Work With Us
Global opportunities, team member development, and career advancement—Micron invests in you and celebrates your skills, a growth mindset, and the tenacity to strive. At Micron, everyone innovates.
