This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support and for implementations of the change request in a timely and correct manner, by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources.
What you will do:
General Responsibilities
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Perform trend analysis to proactively detect possible failures. This shall ensure 2nd level restoration and repair as a result of its own analysis or when prompted by 1st Level Operations Service Function processes.
- Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification), and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.
- Act to meet the service or resource requirements, in the cases in which an overall and high level network knowledge is required, or when knowledge on specific products or services is required, from an end to end perspective.
Assurance Support Activities
- Change Introduction impact analysis
- 1st Level Preventive Maintenance Definition and Coordination
- Perform 2nd Level Routine Maintenance (Selected Systems)
- Change Fall Back Decision Support
- Security Preventive Maintenance Definition and Coordination
- Perform access database audit
- KPI reporting design and definition
- Event correlation and filtering definition
Incident Management Support
- 2nd Level Incident Resolution
- Problem Management Initiation
- Initiate 3rd Level Functional Escalation
- Incident Cause Identification and Report
- Field Maintenance Corrective Maintenance Execution Support
- Supplier/Partner Incident Interaction
- Request Field Services
Customer Experience Management
- Customer Experience Resolution
- Customer Experience Analysis
- Drive improvement initiatives and insights based on Report Analysis
- S-KPI and R-KPI Translation, Design and Definition Support
Problem Management of customer offerings
- Problem Recording
- Problem Investigation and Diagnosis
- Work-around proposals
- Problem Solution proposal
- Proactive Problem Identification
- Supplier/Partner Problem Interaction
- Full support through the Problem Management investigation
- Support for Security Problems
Service Resource Fulfilment activities
- Change Introduction impact analysis Support
- New or Enhanced Service and Resource Acceptance
- Fulfilment WO Post-implementation support
- End to end Service Request; Planning, Execution, testing, status reporting and logging
- Standard Change Handling, Feature Implementation
- Engineering and IS/IT or Deployment WO completion, Resource update, Provisioning
- Resource Update (WO Execution)
- Customer Experience use case configuration and testing and Validation
- SRF service KPI reporting, designing and implementation
The skills you bring:
• Education: Bachelor's degree in Telecom, Electrical, or Computer Engineering• Experience: 5+ years in RAN Operations• Technology: Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB-IoT, ENDC• Tools: ENM, OSS, CEM, PM, AMOS• Scripting Python for automation will be an added value
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 786894
Skills Required
- Bachelor's degree in Telecom, Electrical, or Computer Engineering
- 5+ years in RAN Operations experience
- Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB-IoT, ENDC
- Experience with ENM, OSS, CEM, PM, AMOS tools
- Scripting Python for automation
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
